Hi Eric,

Thanks a lot. The insoles in my shoes ARE removeable. You just need to work to get your fingernails (or something) around the edge. They are not glued in or anything, they just fit against the sides really well.

Thanks for mentioning the setup of the shoe. There is a one-time setup procedure to get them to operate optimally. There's a video on my website about how to do it. But people really seem not to have much of a problem with it, which has been a big relief to me.

Sorry about that wire issue. The wires that the factory originally shipped the shoes with were not what we had tested on the prototypes and they turned out to be too weak. I think there was a bit of a cross-communication issue. But I got replacements out to every customer as fast as I could and now all shoes ship with the new, much much stronger wires in them. I noticed the shoes in the video still had the old wires in them, though I did send out the new ones for them back in June.

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Ed O'Malley
www.VeloVetta.com
Founder of VeloVetta Cycling Shoes
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