Mike Alexander wrote:
kileyay wrote:
milesthedog wrote:
PayPal will take care of it in a heartbeat. They're good.As an update, just received this:
PayPal wrote:
We've completed our review and decided this case in your favor. You will receive a $2,929.99 USD refund from Accell North America Inc. The refund amount should reflect in your PayPal balance within 5 business days, if not sooner. If you paid with a credit card, the money is refunded to your credit card. Please note that it can take up to 30 days for the refund to appear on your card statement.So does this mean that Paypal now goes after DB for reimbursement. Interested to hear DB's response.
i saw some crosstalk offline. i think folks at diamondback were made aware of this issue, very probably because of this thread. i didn't alert diamondback. perhaps jordan did. in any case, i think some folks not involved in the refund process were rightly upset that a customer had not gotten proper service and they hopped to and got the refund processed.
beyond this, i think it's fine that this thread chronicled the laborious and painful process kiley went through, because it's one person's experience. i built an andean 2 weeks ago and i didn't have any of the problems kiley had. i've ridden the bike a bunch and have not experienced those problems. i have a lot of reviews i'll be writing of products that are hung on this bike, and in all of the building up and down, up and down of this frameset i haven't experienced any of his problems.
but this isn't to diminish his experience. maybe he was an early adopter and whatever problems he experienced were addressed before i got my frameset. maybe his problems were specific to using the stem he used on that particular bike (which is my suspicion). nevertheless, his experience is his, mine is mine.
this discussion was fine as long as it was simply kiley complaining about his andean experience. where it started to go off the rails was when it got highly speculative and conspiracy theoretical. there is only so much of that i'm going to allow.
EDIT: let me add that i *think* DB decided that he is deserved of a refund. i haven't spoken to DB about this, other than to say that i know that more folks inside DB were mobilized to make sure the case is correctly handled.
carry on...
Dan Empfield
aka Slowman