I dropped AT&T / Bell South home service more than a year ago because my line never worked without interference and the AT&T / Bell South customer service folks were just not helpful in any which way. It appears now that the same thing is about to happen to my AT&T / Cingular wireless service too.
In August of 2007 I bought a new Treo 680 phone from AT&T after my relatively old Treo 650 just gave me too many troubles. The 650 not working proper any more was actually easy to understand, after all it was passed "down" to me and really had served for quite some time.
In October 2007 my new Treo 680 is now barely 2 months old, and sadly I notice all kinds of little cracks around the "face plate" near the screen. Great, I have babied it and certainly have not yet dropped it. I google it and find that several folks had similar issues. Great.
I called AT&T and got an endless run around and eventually the solution "we don't handle hardware items, you have to get this handled with Palm." Calling Palm wasn't any more helpful as they just offered to get me a new "housing" for my Treo for the nominal fee of $300, which coincidently was the cost of the phone to begin with. Nothing I said changed anything, and a follow up call to AT&T was useless too.
Move forward now to April 2 (not April 1) and my Treo decided to no longer work a a phone, only as a palm pilot. But it won't sync with my computer either. Bummer. I go to the AT&T store but they can't do anything there and send me home with a warranty phone number. My only phone now working is my Skype phone and am I glad I have it.
I call warranty and after trying various tricks to revive the phone it is now clear that the phone is kaputt and has to go back to them. Before they send out the replacement phone I have to listen to the rules of warranty replacement. "If the phone shows any signs of water or physical damage, the warranty is void and you'll be charged $350."
Woah, what about all these little cracks on my phone that showed up months ago? I mention them to my customer service person and after endless back and forth explaining where exactly the cracks are, he needs to talk to a supervisor. He comes back eventually with " Sorry, if your phone has any cracks the warranty is void, but you can buy a replacement phone for $350."
Right now I am using my ancient Sony Ericcson phone and am contemplating what wireless service to switch to, because I don't want to give them more money. From the way AT&T is handling this, it appears that they don't really care if they loose a few customers.
In August of 2007 I bought a new Treo 680 phone from AT&T after my relatively old Treo 650 just gave me too many troubles. The 650 not working proper any more was actually easy to understand, after all it was passed "down" to me and really had served for quite some time.
In October 2007 my new Treo 680 is now barely 2 months old, and sadly I notice all kinds of little cracks around the "face plate" near the screen. Great, I have babied it and certainly have not yet dropped it. I google it and find that several folks had similar issues. Great.
I called AT&T and got an endless run around and eventually the solution "we don't handle hardware items, you have to get this handled with Palm." Calling Palm wasn't any more helpful as they just offered to get me a new "housing" for my Treo for the nominal fee of $300, which coincidently was the cost of the phone to begin with. Nothing I said changed anything, and a follow up call to AT&T was useless too.
Move forward now to April 2 (not April 1) and my Treo decided to no longer work a a phone, only as a palm pilot. But it won't sync with my computer either. Bummer. I go to the AT&T store but they can't do anything there and send me home with a warranty phone number. My only phone now working is my Skype phone and am I glad I have it.
I call warranty and after trying various tricks to revive the phone it is now clear that the phone is kaputt and has to go back to them. Before they send out the replacement phone I have to listen to the rules of warranty replacement. "If the phone shows any signs of water or physical damage, the warranty is void and you'll be charged $350."
Woah, what about all these little cracks on my phone that showed up months ago? I mention them to my customer service person and after endless back and forth explaining where exactly the cracks are, he needs to talk to a supervisor. He comes back eventually with " Sorry, if your phone has any cracks the warranty is void, but you can buy a replacement phone for $350."
Right now I am using my ancient Sony Ericcson phone and am contemplating what wireless service to switch to, because I don't want to give them more money. From the way AT&T is handling this, it appears that they don't really care if they loose a few customers.