It depends on when the item was delivered to the wrong address and what date it was returned to USPS ( or fedex or ups). It's hard as a buyer because you want the item now and don't want to wait. Just be patient. Most everyone on here are decent folk and I'm sure the seller is not trying to screw you over.

Assume shipping takes 5-7 days after the sale to get to a location. Sometimes longer depending on how long after the sale the seller shipped it out. Once it was delivered to the incorrect address it would take another 5-7 days to get back to the seller which in turn another 5-7 days to finally reach you. That's 20+ days.

I've been on the receiving end of both sending an item to the wrong address due to incorrect PayPal info and having something shipped to my old address because PayPal didn't save my new contact. Just be patient. At the very least the seller should eat the cost of shipping you the item to the correct address.

The item was delivered July 6. I contacted the landlord on July 10 and emailed the seller back on July 12 with the info that the item was sent back.
I'm being patient, no problem. I just wish I could get answers from the seller a bit faster than 4-5 days...

Yeah for sure that's frustrating. There's really no excuse for that. Perhaps just ask for your money back and go elsewhere? What was the item?

Pedals. I'm a bit frustrated as I have sidekick for gmail and I know that he opened my last email and just didn't bother answering it.

I would be inclined to open a claim with PayPal then. There really isn't an excuse for that.

Man, I would probably out the seller on here so we don't have similar issues in the future.

I mean - we are a pretty great community here and don't want people who don't treat others with respect.

And "only $100" shoot, that is a ton of money to me.

I've emailed the seller and asked for a refund. I think that's been long enough now.

I sold something on a different site and had the opposite experience. The buyer sent me an address just to calculate the shipping. He then paid through Paypal and as a seller I was required to use the verified Paypal address or lose the seller protections. However, it was the same city, so I didn't notice that it was a different address than the one emailed to me a week prior, especially since the calculated shipping amount was exactly the same. He was livid, and was actually a jerk about it, blaming me for him not knowing how to change the address in Paypal (and also him not notifying me that the address in PP was different). To make matters worse, he didn't have a car to get the item from the address it went to. Fortunately, it was the address to his parent's second home, but they weren't going to be home for a couple of weeks. After being on the receiving end of name calling, I ended up sending him enough money to cover cab fare. I really shouldn't have felt obligated to, but it was easier to do that and just be done with it and also maintain my perfect track record as a seller.

I responded to his concerns almost immediately, and it sounds like your situation would be handled much better if the seller were to do the same. As others have said, it sounds like it could still be within a reasonable timeframe, but the seller really should give you solid expectations.

He's been selling relatively regularly for 2 years on here, so I don't mind being patient but now, that's a bit too much.

Being patient is one thing. Being ignored is another entirely. Even if there's no news a simple " I've no news yet" would suffice.

Hey Francois,

What probably happen was he sent it using the paypal click-n-ship and missed/forgot your note.

If you sent a product payment rather than gift etc, your certified address shows up and it protects the seller in disputes.

Take it these are only pedals and the seller is stalling you out, a paypal dispute at this time is appropriate. It may take some time (~30d) but at least youll get back some surf-n-turf cash.

I've emailed him today to get a refund. If it's not acknowledged within 24hrs, I will go to PayPal for a dispute.

I generally think of Paypal claims as falling into one of two categories - item not received or item not as described. If you say the item was not received, Paypal will ask the seller for a tracking number that shows delivery made to the verified address. If he can produce such evidence, I am curious to see how Paypal will respond to this dispute. Please keep us posted.

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2016: IMCHOO

Received by the person who bought it is the underlying assumption made here. It was clearly indicated in my note

Paypal is only going to care about the verified address associated with the transaction. From their point of view, that is where the seller is obligated to ship.

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2016: IMCHOO

If THEIR system fucks up and THEIR DB can't tie the correct address to correct account holder THEY are responsible. As I explained i have changed my address on my account. But their system seems to revert it back each time. Others seem to have had similar issues.

I just sold a bike to a wonderful STer last week. The individual wanted the package shipped to an address that differed from the verified one. The person was able to update their address in the Paypal system after the fact, but was unable to apply said address to prior transactions (including ours). Paypal's advice was for me to refund the money and complete the transaction again, this time with the buyer identifying the correct shipping address.

By placing your Gainesville address in a note, you acknowledged that the verified address was not the correct one. From Paypal's point of view, they will likely argue that the onus is on you to complete the transaction with the correct address. Again, this is why I am curious to see how Paypal responds to this. I am not trying to ruffle your feathers but instead share my personal experience. You are expecting consideration from them that, in my view, will likely not transpire.

With all of that said, it doesn't excuse the seller ignoring you. I hope you are able to get resolution.

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2016: IMCHOO

I will then argue with them that they do have a few bugs in their system as is the case with any piece of software. Whether it's web-based or not. It's up to them to ensure their service works. I have already pointed out their DB issues. Incidentally, Amazon used to have a similar issue, which was addressed quickly.

Still no answer today...Nice.

wsuhoops1000 is the seller. After ignoring my messages he finally answered today when I said I would start a dispute. Beware of this seller.

I ran into this problem since paypal was separated from Ebay.
I had people sent stuffs to my old address and cannot update my new address online. I finally called in and the reps said that ppal requires everyone to update the CC information that verify the current address...and they will test it with a $1.95 charge..but ppal will provide a code of the transaction so you can submit that code back into your paypal to get refund!!! it's a weird way to verify ppal member's CC or bank account but it's safer to verify their members with real information that come from CC account.

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Formerly known SCENERYNW

You can still get the money back from Paypal, but there is a really long process.
1. You have to call them and ask for help
2. They will ask you to go to the FBI or so website to file a claim about the item
3. They will ask you about 2-3 days business to get all the files coming to the system and will call you back let you know that you will have refund

It happens to me before and I have to go over that process, it takes too much times but worth to get all of your money back

Thanks for the heads-up.

Thanks for the info.