But such a bias is justified. We get to know Tom, and Gerard, and others by their posts. We get to see firsthand how they deal with problems and consumers. If they were jerks that would also show through their posts. They deserve some credit for being available and laying it on the line a lot of the time. If principals from Cannondale, Nytro or Orca were regular posters and as straight up as Tom and Gerard always are then maybe there would be a bias toward those companies.