Hello, Finally came to the realization(?) and bought my first Zipp super 9 disc wheel.
Disappointed when I open the box and inspect the wheel, the gluing and joint around the hub on both sides is sloppily done and mostly reminds me that someone was in a hurry to get home. Protective ring around threads on the hub is missing.
Compared it to 10 other Zipp super 9’s and all these have a completely different finish as well as the fitted guard ring (both old and new versions of wheels). ( see link to PDF comparisson https://drive.google.com/...EzU/view?usp=sharing )
What are your experiences with the Zipp super 9 and quality flaws?
I am of the opinion that if I buy an expensive product like this, it should correspond to the high end and premium that one expects, that this was allowed to leave the “factory” is a low mark. If we accept to buy carelessly made products, we agree to pay dearly for rubbish. Now the case is with Sram/Zipp and we’ll see where it ends. In the worst case ill return this and buying one on the second-hand market to get a first-class product.
I would reach out to Zipp/SRAM and ask them if it’s a defect and/or affects performance or whether it’s just a by-product of a hand made wheel and the variability that goes along with it. Then, it’s not some thing that affects performance and it bothers me and may also affect resale value I would return it. But if no issues like this then I would keep it.
Your post is thought provoking; should we expect higher build quality from Ferrari/Lambo/Bugatti/Etc than we would from Toyota/Honda/Ford/Etc?
Hello, Finally came to the realization(?) and bought my first Zipp super 9 disc wheel.
Disappointed when I open the box and inspect the wheel, the gluing and joint around the hub on both sides is sloppily done and mostly reminds me that someone was in a hurry to get home. Protective ring around threads on the hub is missing.
Compared it to 10 other Zipp super 9’s and all these have a completely different finish as well as the fitted guard ring (both old and new versions of wheels). ( see link to PDF comparisson https://drive.google.com/...EzU/view?usp=sharing )
What are your experiences with the Zipp super 9 and quality flaws?
I am of the opinion that if I buy an expensive product like this, it should correspond to the high end and premium that one expects, that this was allowed to leave the “factory” is a low mark. If we accept to buy carelessly made products, we agree to pay dearly for rubbish. Now the case is with Sram/Zipp and we’ll see where it ends. In the worst case ill return this and buying one on the second-hand market to get a first-class product.
How and what would you do?
Yours sincerely
J
Did you buy the Super9 from a Zipp authorized dealer? I can’t see a Super9 leaving Zipp with that hub ring missing. Any chance the dealer pulled it for parts? I’d start with them and depending on what they tell you follow up with Zipp or have the dealer follow up with Zipp.
On the other quality issues I can’t see them clearly in your photos. My first worry would be counterfeit questions, but I’ve never heard of this for the Super9 as the structural construction seems like it would be tough to duplicate.
Hi,
My wheel dealer is legit, he (they all?) order zipp wheels from the same place (gross retailer) i guess here in Scandinavia.
Compered it with additional 6 other super-9 disc’s (everybody around here rides on zipp) and one of those had similar poor gluing but still had the protecting ring.
Still awaiting answers from Sram/Zipp (gross retailer handling this), for me this would be a non question issue or matter and adjusted with a quick replacement of the wheel. Do they/zipp want crappy executed fabricated material out there amongst people?
Why?
Also Q; Would you eat and be happy with the ordered not finished cooking very expensive dish at a restaurant?
Still awaiting response from Sram/zipp. Talked with other fabric suppliers (Shimano, Trek/Bontrager) and their verdict was how this even could be a issue from Sram/Zipp/sales/who ever. Dont want that(this) product out there for show.
thats the silicone that seals and acts a dampener to protect the carbon from the hub’s vibrations which can cause stress cracks. there is nothing wrong with that wheel.
Have you ever seen a Lightweight Disc, great craftsmanship but lots of visual flaws but nothing that affects performance or integrity.
ENVE wheels are notorious for that as well. You can get a brand new Grade A set of ENVE wheels and the carbon layout at the right angle will look like a crack
thats the silicone that seals and acts a dampener to protect the carbon from the hub’s vibrations which can cause stress cracks. there is nothing wrong with that wheel.
Have you ever seen a Lightweight Disc, great craftsmanship but lots of visual flaws but nothing that affects performance or integrity.
ENVE wheels are notorious for that as well. You can get a brand new Grade A set of ENVE wheels and the carbon layout at the right angle will look like a crack
I know what it is.
Yes, i have seen several light weight disc wheels and several other “high” valued/grade A brands wheels (others then zipp). I’m not sure if you read the topic from start or seen the comparison made.
Calling it, the way the silicon seal is fabricated is NOT craftsmanship.
The wheel will probably spinn just as good as all other wheels, but that is not the topic, issue or problem.
Would you accept a messy silicon seal in your bathroom made by the craftsman you hired and payed for? - “Hey, it looks like shit but it keeps the water out”.
It passed Zipp’s quality control.
Now they only need Someone to control the quality control.
It’s interesting to see how people are willing to in their consumer habits accept flaws, set lower standards. Silent accepting producers higher(?) pricing and continuing processes to make their products produced faster, easier, cheaper = more flawed.
thats the silicone that seals and acts a dampener to protect the carbon from the hub’s vibrations which can cause stress cracks. there is nothing wrong with that wheel.
Have you ever seen a Lightweight Disc, great craftsmanship but lots of visual flaws but nothing that affects performance or integrity.
ENVE wheels are notorious for that as well. You can get a brand new Grade A set of ENVE wheels and the carbon layout at the right angle will look like a crack
I know what it is.
Yes, i have seen several light weight disc wheels and several other “high” valued/grade A brands wheels (others then zipp). I’m not sure if you read the topic from start or seen the comparison made.
Calling it, the way the silicon seal is fabricated is NOT craftsmanship.
The wheel will probably spinn just as good as all other wheels, but that is not the topic, issue or problem.
Would you accept a messy silicon seal in your bathroom made by the craftsman you hired and payed for? - “Hey, it looks like shit but it keeps the water out”.
It passed Zipp’s quality control.
Now they only need Someone to control the quality control.
It’s interesting to see how people are willing to in their consumer habits accept flaws, set lower standards. Silent accepting producers higher(?) pricing and continuing processes to make their products produced faster, easier, cheaper = more flawed.
It seems to be a matter of expectation here. You keep getting responses that you don’t like. You have a higher expectation for visuals than others here. Just return it and get another one.
It seems to be a matter of expectation here. You keep getting responses that you don’t like. You have a higher expectation for visuals than others here. Just return it and get another one.
Indeed sir you seem to be correct on the matter. Big thanks for pointing that out.
Hopefully they will (meet my expectation after compering 12 sets of Zipp S9 that have set the level of my expectation) just replace it, so really don’t know whats taking them (sram/zipp) the time.
Found one more S9 (#13), this one have the protective carbon ring but the silicon joint is almost as a big mess that on my wheel. He never thought about it until i mentioned it and now he is upset about the low craftsmanship, but it spinns like crazy
I own two of them. Both of them look good but I didn’t look into that detail level. All I cared was are they TRUE or not, and yes, they are 100% true and I am happy about that. Can’t stand any wheel set wobbles left and right and/or up and down. You can true wheels with spokes, but not disc wheels.
I’m am stunned.
Returning the one i got delivered and letting someone with lesser expectations and lower demands for quality become the owner and pay the price for this poorly executed zipp super 9 wheel.
