If you add items to your car while some promotion is running they will stay in your cart at the promotion price after the promotion has ended. Then when you go to checkout it will continue to quote you the promotion price through entering your payment information, to just have it jump up with no warning at the confirmation page.
Example:
I was shopping during a 20% off any item one day sale. Added a $100 item to my cart, which was reduced to $80. Came back the next day, continued shopping around, etc. Cart total was still $80. Went to checkout, was redirected to sign in to PayPal, still quoting me $80. Once onto the confirmation page the price jumped to $100 with no warning.
I have notified them of this behavior and they have no desire to make the site either 1) verify promotions are still active when you refresh your shopping cart or 2) notify the customer when the price jumps on the order confirmation page.
This isn’t anything new; their deals come and go like the wind; you can find some very good deals on NAshbar but I stopped using them years ago after a bad customer service experience.
Yeah…this is not new and it’s happened to me before quite awhile ago. I was surprised it kept the promotional price even though it expired (at the time) and went through most of the checkout process to see if it really would not change.
This is not sketchy imo and just something you shouldn’t be surprised over. I’m no programming expert but seems the cookies stored on your PC are a remnant of these holdover prices and at some point there is a verification against the site and it corrects itself. Complain to have their web developer fix that glitch to be caught earlier in the process.
I was shopping during a 20% off any item one day sale. Added a $100 item to my cart, which was reduced to $80. Came back the next day, continued shopping around, etc. Cart total was still $80. Went to checkout, was redirected to sign in to PayPal, still quoting me $80. Once onto the confirmation page the price jumped to $100 with no warning.
This sounds like bad behavior on YOUR part to me. YOU did not follow the terms of the sale; per your post, the sale was over and you still wanted the sale price anyway. So sad, too bad. The lesson to be learned is to get it while it’s hot or go without. But don’t complain when you sit on the sidelines and wonder where the best deals went while you waited
To be clear, I have absolutely no problem with the sale being over and paying full price for whatever items were on sale. I do have a problem going through checkout and Nashbar still telling me the item is at the sale price, to then jump up at the confirmation page without warning.
IMO that is the same as a cashier telling you the price is $80 and then charging you $100 and seeing if you notice the price change on the receipt before signing.
I don’t know that I’d call it “sketchy”. It would certainly be preferable at any point PRIOR to confirmation, but I’ve been to any number of other sites that have similar issues. I think its just something to be aware of, IN GENERAL, about sale items left in any shopping cart after the sale has ended.
I don’t know that I’d call it “sketchy”. It would certainly be preferable at any point PRIOR to confirmation, but I’ve been to any number of other sites that have similar issues. I think its just something to be aware of, IN GENERAL, about sale items left in any shopping cart after the sale has ended.
Any decent eCommerce platform should reflect the current price in the cart. Sites that don’t do this are either incompetent or sketchy, you pick, but it’s probably incompetence.
