Sad to say… but TYR has the worst customer service I have ever experienced. They do not stand behind their products. They also make claims in their ads, on their website, in their product descriptions that don’t hold true. TYR DuraFast swimsuits do NOT last more than 300 hours as they claim. Maybe half of that at best. After that the fabric loses its shape and gets very loose. Extremely disappointed! To say the least… Especially since I’ve been a huge advocate of TYR for so many years.
Sad to say… but TYR has the worst customer service I have ever experienced. They do not stand behind their products. They also make claims in their ads, on their website, in their product descriptions that don’t hold true. TYR DuraFast swimsuits do NOT last more than 300 hours as they claim. Maybe half of that at best. After that the fabric loses its shape and gets very loose. Extremely disappointed! To say the least… Especially since I’ve been a huge advocate of TYR for so many years.
I just checked my logged swims against the date I purchased my TYR DuraFast suit. I have over 200 hours on this suit and it is still in great condition. I would have a hard time comparing it to new, and it is still very tight and holds its shape well.
You MUST rinse it immediately in COLD water after each swim.
I’m glad you had better luck. At least for now. I always rins my swimsuits with cold water immediately after my swims. Disliking the smell of chlorine got me into that habit many years ago.
I can’t speak about the actual product you are referring to, but I had a very good experience with their customer service. I had a pair of goggles and one of the little clips for the strap broke, 2 years of use and abuse on my part. I sent an email asking them about purchasing replacements and they just sent me an envelope of extra clips for free. I replied with my address and got the clips in the mail 3 days later.
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
Why? Do they repair swimsuits?
I sent a suit to Microsoft for service a few years ago. It came back with windows installed. Awkward at masters practice.
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
Why? Do they repair swimsuits?
Will they make America great again?
we don’t write about TYR at all, because i honestly don’t know that company anymore. it does not remotely resemble the company i once knew. i know almost no one there, i have no idea whether they really value triathlon, whether triathlon is in their future. they may well have good customer service. i couldn’t say.
i’m starting to feel the same way with zoot, and its not zoot’s fault. zoot got sold to jarden, which is a large conglomerate (oster, coleman, k2, jarden and ball canning supplies, penn and shakespeare fishing, and many more) and then jarden just got sold to rubbermaid, and i have no idea what zoot’s future is.
i contrast this with roka, blueseventy, orca, de soto, couer sports, skirt sports, kiwami, zoggs, and companies that have been deep into triathlon for many years, have obvious interest in triathlon, are tied to triathlon. these are the companies that interest me. tyr, speedo, nike, under armor, brooks, new balance (in the US) i have no idea what their investments are in triathlon, what their interest is, and i have no interest in companies that do not have an apparent interest (that i can see) in triathlon. i do not patronize them, do not buy their products, and will not until i’m convinced they honor this sport.
but this is a longstanding view i hold that goes way back to the mid-80s, before i was ever in the business, when triathlon was on the rise and companies wanted to get in on the triathlon money train without engineering for tri.
I actually just had a issue with my TYR team bag and was surprised how well TYR customer service handled the issue.
This thread confuses me. I’ve seen countless ST threads where a user comes on, first post, to blast a manufacturer, with little to know background. Routinely, those posters are beaten down (a practice that I do not disagree with) and taken to task for their keyboard-warring ways.
However, this post has none of the usual ST flogging, and includes a random, somewhat rambling post by the site owner that supports the OP’s original statement.
Weird.
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
Why? Do they repair swimsuits?
They repair swimsuits just as well as they repair their software products.
“this post has none of the usual ST flogging,”
i went back and looked. over 100 posts by the OP. i’m a bit more lenient when it’s someone who is in the community. were it the first post, i’d have pulled it.
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
Why? Do they repair swimsuits?
No. They just tell you to take them off, wait ten seconds then put them back on again and see if that fixes the problem.
TYR has the worst customer service I have ever experienced.
Try calling Microsoft…
Not the same thing. Because consumers calling Microsoft have self inflicted problems caused by their computer habits bourn out of computer illiteracy, which they aren’t willing to alter, which consequently is the one thing that would solve their problems. Microsoft phone drones know this, but obviously aren’t allowed to say so or they’d lose their job. It is a very shitty job.
“this post has none of the usual ST flogging,”
i went back and looked. over 100 posts by the OP. i’m a bit more lenient when it’s someone who is in the community. were it the first post, i’d have pulled it.
You’re right…my bad. I did not realize he had many posts. I thought it was a first posting. I was afraid this forum was losing it’s edge.
You MUST rinse it immediately in COLD water after each swim.
Also wring it out after that and hang to dry. Do *not *use the centrifugal swimsuit dryer.
You MUST rinse it immediately in COLD water after each swim.
Also wring it out after that and hang to dry. Do *not *use the centrifugal swimsuit dryer.
I always spin dry mine. What is the reasoning behind wring dry and not the dryer?
You MUST rinse it immediately in COLD water after each swim.
Also wring it out after that and hang to dry. Do *not *use the centrifugal swimsuit dryer.
I always spin dry mine. What is the reasoning behind wring dry and not the dryer?
I’ve been wondering recently, what’s the hygiene take on the centrifugal swimsuit dryer? Gym locker rooms are famously havens for stuff like whatever bacteria causes athlete’s foot, made me wonder whether everyone sticking their suits into the same dryer is wise…
You MUST rinse it immediately in COLD water after each swim.
Also wring it out after that and hang to dry. Do *not *use the centrifugal swimsuit dryer.
I always spin dry mine. What is the reasoning behind wring dry and not the dryer?
The spin machine beats the hell out of suits. Lightly wring by hand and hang will make them last twice as long.