At first I thought getting a good deal stocking up in Gu deal through The Clymb was going to be good.
I was sadly mistaken.
Decent pricing watered down by pricey shipping along with “delays” in warehouse stocking has proved to not turn out to be the deal I thought.
Although they did credit me shipping after 2 complaints, shipping time at 7+ days (making it nearly a month after original order) has made the shopping experience pretty lame.
Be warned
cheers
S
wow way not cool. Did they notify you in a timely manner that such a long ship delay would occur?
same here in the shipping/delay. i haven’t really cared b/c i don’t need any right now. i’m fairly well stocked. but if i was wanting them quickly, i’d be pissed.
maybe i’ll email them and try to get free shipping. with this experience, i may not buy from them again.
No they notified me after I complained.
cheers
S
At first I thought getting a good deal stocking up in Gu deal through The Clymb was going to be good.
I was sadly mistaken.
Decent pricing watered down by pricey shipping along with “delays” in warehouse stocking has proved to not turn out to be the deal I thought.
Although they did credit me shipping after 2 complaints, shipping time at 7+ days (making it nearly a month after original order) has made the shopping experience pretty lame.
Be warned
cheers
S
Hmmm…I’ve ordered a couple of things through them (including some Bont shoes) and I recall that during the checkout process they give you an estimate of the shipping time which is typically longer than what most folks are used to…but, I guess that’s part of the deal (i.e. part of why the prices are lower). IIRC, they warn you of this also (the longer ship times) during checkout.
Are you saying that the shipping took significantly longer than what they had originally stated?
Yes significantly longer and not even an offer to expedite delivery.
cheers
S
The shipping does take a while but they did state it upfront to me. They also sent me the wrong size but after a few emails they sorted it out. You just have to make sure you add in the shipping charge (about 7 bucks) to see if you are getting a good deal.
I was fine with the original shipping charge and turnaround. But the extended delay has soured my experience with The Clymb.
cheers
S
The delay in the Gu order has been disappointing, but is not enough to keep me from doing business with them in the future. I ordered a 2XU wetsuit from them a while back. The price was excellent and the service was prompt.
I’m really sorry to all those that have been impacted by the GU delay.
Sometimes there is a delay in the brands sending us product. We did send out an email to everyone that was impacted by the delay when we saw that there were going to be delivery issues. We don’t like disappointing our customers and we don’t like when delays happen, but on occasion they do.
We continue to improve our processes and how we work with our vendors to make sure that these issues are few and far between.
I know we have been crediting customer accounts on a case by case basis. But we really value the community here at slowtwitch, so I made a coupon code that you all can use from now until December 1st that will give anyone in your community one cent shipping.
Just enter: slowtwitch at checkout and you will be all set.
If you have any questions or anything feel free to PM here or email me at kevin@theclymb.com
Again I apologize for any inconvience this may have caused you.
Right on! Glad to see something good come out of my
whining…
cheers
S
I was going to tell you they have an awesome Black Friday sale going on right now but it sounds like you aren’t interested. Good, more for me!
I’ve had nothing but great experiences with them.
Kudos to the climb. I’ve also had nothing but great experiences.
I’m really sorry to all those that have been impacted by the GU delay.
Sometimes there is a delay in the brands sending us product. We did send out an email to everyone that was impacted by the delay when we saw that there were going to be delivery issues. We don’t like disappointing our customers and we don’t like when delays happen, but on occasion they do.
We continue to improve our processes and how we work with our vendors to make sure that these issues are few and far between.
I know we have been crediting customer accounts on a case by case basis. But we really value the community here at slowtwitch, so I made a coupon code that you all can use from now until December 1st that will give anyone in your community one cent shipping.
Just enter: slowtwitch at checkout and you will be all set.
If you have any questions or anything feel free to PM here or email me at kevin@theclymb.com
Again I apologize for any inconvience this may have caused you.
do you have any idea if the orders which were requested cancelled were cancelled? When I got my email about further delays in shipping I requested the order cancelled as it wouldn’t reach my mule in time (I don’t live in the US and rely on visitors to bring stuff down). I never heard anything back and have no idea as to the order status. My order was for chomps.
Hey Kathy- They should all be taken care of and you should have gotten a response after the email. Can you email me at kevin@theclymb.com (let me know if the email for your account is different than what you are writing me on) and I will look into it for you?
This is the opposite of the experience I’ve had with them. Glad kevin responded to this. I’ve always had great service…even when things go wrong they’re solved quickly.
Hey Kathy- They should all be taken care of and you should have gotten a response after the email. Can you email me at kevin@theclymb.com (let me know if the email for your account is different than what you are writing me on) and I will look into it for you?
thanks so much, Kevin. you have mail.
bah, don’t ship to Canada. disappointing.