Terrible imATHETE USAT Membership Policy!

Forcing participants to renew their USAT memberships - sometimes up to 11 months before they expire - is a ridiculous policy and should be changed. All athletes are required to show their membership cards at packet pick up so no one will be cheating the system. I guess there is no need to even bring my membership card to ANY imATHLETE race since its impossible to register without being current thru the specified race date (ya right)?

Seriously, if you agree - email them thru their “Contact us” page: https://www.imathlete.com/ContactUs.aspx

Troll?

There is an option of saying you purchased a membership already and it’s pending.

I’ve done it several times with them, but one nice thing about getting your USAT membership from them is that they don’t have the misleading questions to have you sign up for the Active Advantage plan and charge you a month later.

jaretj

i actually agree with the OP. since, as has been pointed out, you must show your USAT card at packet pickup, this is a kind of coercion. it’s a way for USAT and race registration engines to collude to force you to renew a membership in advance of your need to renew. if that is not what it is, it’s what it FEELS like it is, and i’m happy to hear the other side of this. but, when i first heard about this practice last year that’s how it struck me.

Agreed, just signed up for Age Group Nationals via Acitve, had to renew for a year in order to register. Ok fine I’m going to renew anyway, then AFTER I purchase I learn that Active got $3 just for my USAT renewal, so I paid extra. They showed it as one processing fee before purchase, then itemized after purchase. AND as someone else pointed out I somehow got enrolled in Active Advantage, which I had to take steps to cancel. All very annoying. I could have gone to USAT first and renewed but I didn’t realize they were sneaking an extra fee in on me.

Yes, it is a little unusual and annoying.

My USAT membership apparently expired 10/31/13. I signed up for IMFL on Nov 3 and had to have a USAT membership that covered Nov 2014. A couple weeks ago I received a membership card that expires on 10/31/14 and then last week I received the card that expires on 10/31/15 … which covers the IMFL this Nov.

So basically, I had to renew for 2 years in order to enter IMFL. Not a big deal to me … but it is kind of a weird way of doing things.

There is an option of saying you purchased a membership already and it’s pending.

I’ve done it several times with them, but one nice thing about getting your USAT membership from them is that they don’t have the misleading questions to have you sign up for the Active Advantage plan and charge you a month later.

jaretj

I didn’t see that option, I got stuck on the registration page and was forced to either (1) pay for a one day membership (total waste of $ since I do plan on renewing when its time) or (2) completely re-up my membership (about 5 months early in my case).

If there is a way around its not entirely obvious on their registration page. If I could, I would have just waited (but of course all of the good races fill up early).

i actually agree with the OP. since, as has been pointed out, you must show your USAT card at packet pickup, this is a kind of coercion. it’s a way for USAT and race registration engines to collude to force you to renew a membership in advance of your need to renew. if that is not what it is, it’s what it FEELS like it is, and i’m happy to hear the other side of this. but, when i first heard about this practice last year that’s how it struck me.

A big problem with smaller races is someone else picking up their friend’s packet and racing with it. Thus the need to check IDs and USAT cards even if you needed those to register.

We’ve discussed the need to have your USAT registration current through the day of the race. The risk of someone not registering with USAT, racing, and then getting hurt is present and - for most races - causes concern enough to warrant them making it a requirement.

I may be wrong but it was my understanding that they added 12 months to the expiration of your current membership and that you would NOT be paying 2x.

I get that. But it’s been hashed out here many times. WTC does it, small races do it etc…

There is an option of saying you purchased a membership already and it’s pending.

I’ve done it several times with them, but one nice thing about getting your USAT membership from them is that they don’t have the misleading questions to have you sign up for the Active Advantage plan and charge you a month later.

jaretj

I didn’t see that option, I got stuck on the registration page and was forced to either (1) pay for a one day membership (total waste of $ since I do plan on renewing when its time) or (2) completely re-up my membership (about 5 months early in my case).

If there is a way around its not entirely obvious on their registration page. If I could, I would have just waited (but of course all of the good races fill up early).

You can pay for the one-day, and then get credit for it when you renew your annual. It’s covered on the USAT website.

It cuts down on paperwork for the race director. A friend puts on a race & relies on volunteers at check-in. People will make up #s when they register unless forced to input their real one to be validated by the system at the time you register. She paid a lot of 1 day license fees for people because they said they had current licenses but didn’t.

Hey there - this is Jeff, the guy who started/runs imATHLETE. Thanks for all the conversation about the USAT membership., I just wanted to drop a note in here about why we do what we do. It may not solve your frustrations, but at least you can understand the reasoning behind it.

There are three reasons why I worked with USAT to create their online validation system back in 2008/2009:

  1. I was personally frustrated having to stand in long USAT lines at events.
  2. I didn’t understand why Race Directors had to be the middlemen/women in collecting USAT fees and spending time accounting to USAT when they could be focusing that time on participants and sponsors
  3. It didn’t make sense to me that USAT would have to manage collection from hundreds of race directors rather than just one (or a few) companies.

So we created the ability for triathletes to validate their USAT memberships online, buy memberships online and sign the waiver online. We also automated the USAT accounting for race directors and took that off their plate. The end result of this is that races do not have to have any USAT check-in or have any participants show USAT membership at race site (at least I know those events that use imATHLETE don’t have to - we’re the only company I can speak for). In fact, once we launched this technology, I believe even USAT even stopped checking membership at their national events because we did it all for them.

We try are best to educate our race director clients that they don’t have to check USAT memberships at all and they don’t have to get people to sign USAT waivers on site, but, alas, some Race Directors just feel more comfortable doing it.

Though I know some people don’t love the fact that when you register you must have a membership that is valid as of the race date, the reason this is in place is so that the few people who try to cheat the system don’t end up making it more difficult for the rest of us. Trust me when I say this is not a ploy to get more revenue or information by imATHLETE or USAT. We’ve bounced ideas back and forth between us and USAT for years on how we can improve the process but the reality is that everybody must have a USAT membership/one-day on race day.

Again, this may not make you feel better, but hopefully you have a better understanding of why we do it.

Jeff Matlow
triathlete. runner. ceo.
imATHLETE

Just a quick note that I did have to show USAT card at IMCdA, IMC, IMLT, Kona and IMAZ in 2013.

Not a complaint, just pointing it out, so looks like WTC is doing their own deal.

“Again, this may not make you feel better, but hopefully you have a better understanding of why we do it.”

i understand all of that and it makes perfect sense. still, while you were on the board you were involved in both your business, as a race registration engine owner, and you also represented the interests of USAT as a board member. now, i would imagine that you might say, no, i did not represent USAT’s interests, i represented the interests of my constituents. but over the past 20 years i have really not found that to be the case when i interact with USAT’s board members. when somebody sits on that board, that person always exudes a posture of representing and protecting the health of the organization. what we now have, today - what we’re talking about in this thread - is a process whereby both of the interests in which you were involved while you were on the board were benefited by this policy now in place that we’re discussing.

when you talk about the race directors being the “middlemen” collecting USAT’s money, a LOT of race directors LIKED being the middlemen, because they collected all those 1-day fees, then they culled their registration lists of all the 1-day insurance payers who did not show for the race, kept that 1-day money, and magically everybody who registered for the race showed for the race. with this policy here, now in place, it’s a way for registration engines and USAT to make sure that whatever money gets paid gets paid to them, not to the RD.

really, money unused - insurance money not used to offset any risk - should be returned to the person paying the insurance. and that’s not the RD. it’s not USAT. it’s the individual participant. if i register for an ironman today for a race that will take place next November, and if my annual license renews in September, then today i’m paying ironman $X, active.com $Y, and USAT $Z. as i have written before, it’s a travesty clobbering our industry that we have no decent, sportwide system of equity retention in that “thing” we pay for when we pay way in advance for a race registration. but at least we ought not to be held responsible for insurance money we pay way in advance.

so, i’m willing to stipulate to all the points you made, if you’ll stipulate that we should be able to rewind these transactions if things go wrong. if i make this purchase of another annual membership 8 or 9 months in advance, and something happens, and i find myself in a position where i won’t need that license, can i unwind that transaction prior to my annual renewal? can i unrenew prior to my renewal anniversary? if so, fine, we’ll have it your way. if not, then this just seems to me a coercive tactic where USAT and race registration engines collude to siphon money out of the pockets of its customers.

Just a quick note that I did have to show USAT card at IMCdA, IMC, IMLT, Kona and IMAZ in 2013.

Not a complaint, just pointing it out, so looks like WTC is doing their own deal.

I think it comes down to this:

If you have a registration system that can provide verification that a user-supplied USAT number is correct and current for a given person, and then provide that information on printouts for volunteers at packet pickup, then there is only a need to provide a driver’s license or passport for physical identification, and the printouts provide the USAT annual membership info. If there was any other way to register that didn’t provide online verification, then that would require a physical USAT membership card, or smartphone screenshot.

Having said that, a race director may simplify it for the volunteer masses and say “you need to verify ID and either USAT card or a note that a one-day license was purchased” for everyone, as an added safety net. That’s why I always carry a copy of my annual membership, just in case someone does the “belt and suspenders” method.

i actually agree with the OP. since, as has been pointed out, you must show your USAT card at packet pickup, this is a kind of coercion. it’s a way for USAT and race registration engines to collude to force you to renew a membership in advance of your need to renew. if that is not what it is, it’s what it FEELS like it is, and i’m happy to hear the other side of this. but, when i first heard about this practice last year that’s how it struck me.

Did not read beyond this point in the thread, so maybe someone already mentioned it. But showing your USAT card at packet pickup at an event that uses Real-Time Account Verification is not a USAT requirement. That is on the race director.

http://www.usatriathlon.org/membership-services/membership-faq.aspx (see “I forgot my USAT card at home. Do I need to present it at a USAT sanctioned event”)

Dan,

I completely agree with you - since it is the participant that is paying the insurance (aka the USAT fee), if they don’t race they should get that money back. I think this is a very important point and one that triathletes should be aware of. We brought this issue to USAT a few years ago and they agreed. So if somebody buys a one day license and doesn’t do the race, imATHLETE refunds that one day money to the participant (or the RD refunds it and we reimburse the RD). We process USAT refunds of one day licenses on a very regular basis.

As far as annual memberships, from what I understand you’re saying that if you purchase an annual membership in advance of a race and don’t need it anymore, you think a refund should happen. Since the price of an annual membership is $45 and a one day license is $12, we probably all agree that from a financial perspective a one day license makes more sense if you’re only doing one or two races per year. If you can’t participate in those races, you can get refunded your one day fee. If you’re doing 4+ races per year, an annual membership will make sense (from a financial perspective). So what I think you might be implying is, hypothetically, if you only did three races because you got injured for the 4th, you should get $13 back (difference between 3 one days and one annual). Or if you got injured and couldn’t do any races, you should get your entire $45 back. Am I correct?

I’m not sure USAT would allow that - if for nothing else than it probably becomes an accounting mess for them to verify how many races somebody’s done and get the doctor’s note proving they can’t do any more events, all to potentially only reimburse $13. If you’re talking about the instance (which I believe is very rare) that you buy an annual membership months out then get seriously injured and can’t race at all for a year… in that case it might be worth it to contact USAT and plead your case. I’m not sure what they’d say. It would probably depend on the case.

Jeff

I forgot my USAT card at home. Do I need to present it at a USAT sanctioned event?
In most cases YES. If you cannot provide proof of membership, you will have to purchase a one-day membership if you wish to compete. Keep in mind that we do not issue reimbursements for one-day memberships purchased by annual members. However, we do offer a credit towards your next renewal.
**What are those “not most cases”? **
If you are participating in a USAT National event or an event that uses Active.com as their registration platform, all membership verification is done at the time of registration. All you will need to show at packet pickup is your driver’s license.

Where do you read that it is on the Race Director. It specifically says that if you forgot your card at home you need to provide the proof of membership. I use Imathlete for my race so all online registrations are handled by them other than the “pending” ones which I have as a separate list to verify when they show up. If someone shows up for late registration at the race site (where I have no internet access) and says they are an annual member, it is on you to prove that you are not me.

As one poster said, Imathlete has the option of choosing “Pending” for the box for annual membership info. When I input the mail-in registrations and they want the one day license, I choose pending for that box.

By the written text above, technically, we are still required to check USAT membership because I do not use Active.

I forgot my USAT card at home. Do I need to present it at a USAT sanctioned event?
In most cases YES. If you cannot provide proof of membership, you will have to purchase a one-day membership if you wish to compete. Keep in mind that we do not issue reimbursements for one-day memberships purchased by annual members. However, we do offer a credit towards your next renewal.
**What are those “not most cases”? **
If you are participating in a USAT National event or an event that uses Active.com as their registration platform, all membership verification is done at the time of registration. All you will need to show at packet pickup is your driver’s license.

Where do you read that it is on the Race Director. It specifically says that if you forgot your card at home you need to provide the proof of membership. I use Imathlete for my race so all online registrations are handled by them other than the “pending” ones which I have as a separate list to verify when they show up. If someone shows up for late registration at the race site (where I have no internet access) and says they are an annual member, it is on you to prove that you are not me.

As one poster said, Imathlete has the option of choosing “Pending” for the box for annual membership info. When I input the mail-in registrations and they want the one day license, I choose pending for that box.

By the written text above, technically, we are still required to check USAT membership because I do not use Active.

I don’t know where you found that quoted text but when I access that website it says:

“What are those “not most cases”?
If you are participating in a USA Triathlon National event or an event that uses a RTAV Registration platform, all membership verification is done at the time of registration. All you will need to show at packet pickup is your driver’s license. This is also subject to the Race Director’s rules. Please contact them for proper procedures for their race.”

Imathete is an RTAV per the website also.