Tacx Neo Bike Plus: Garmin Says Unplug Until Further Notice

Triathlon Forum
1

Garmin just sent out an Important Service Alert for the Tacx Neo Bike Plus, which is apparently subject to “overheating or in rare circumstances, fire.”

Users are instructed to update the bike’s firmware, and then:

"Discontinue Use of the External Power Supply

  1. Disconnect the external power supply from the trainer and the wall outlet.
  2. Do not use the external power supply until further notice."

So, uh…is anyone else facing this?

2

(I have a Tacx Neo Bike, not the plus version)

So just use it without the power supply until Tacx comes up with a solution? A few functions are disabled but it’s functional without the power supply

3

(I have a Tacx Neo Bike, not the plus version)

So just use it without the power supply until Tacx comes up with a solution? A few functions are disabled but it’s functional without the power supply

That’s right. You can still use the TNBP, but without the external power supply. Which is okay, but can’t be a permanent solution, I’m guessing.

4

Yes hopefully they will figure it out and send you an updated power supply ASAP!