http://news.yahoo.com/s/ap/20070710/ap_on_bi_ge/sprint_nextel_terminated_customers
The nation’s third-largest wireless provider sent letters to about 1,000 subscribers June 29, saying the company’s records showed they had made frequent calls for help with questions about billing and other account information.
“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” the letters said.
“Sprint has taken a number of steps to improve the ‘quality’ of its customer base and we view this measure in the same light,” Horan wrote.
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so much for customer service!! I just upgraded my phone to the new Razor V3 with Cingular/ATT. that phone rawks!
this will change when they realize they gave their customers an easy way out of the early termination fees.
Want to get out of your sprint contract?.. just call 2-3 times a day for a month.
**Want to get out of your sprint contract?.. just call 2-3 times a day for a month. **
Clearly, you’ve never dealt with their customer service. I’d rather pay the fee than try to talk with them on a daily basis.
Sprint sucks donkey. I had a party the day I parted with those ass clowns.
New meaning to “Don’t call us, we’ll call you”.
I’m proud of myself, that was both a horrible pun AND whitty. I’m turning into my dad.
This is crazy to me, but not shocking on some levels.
Considering that they probably offshore or outsource (or both) their customer service operations to India, I can’t imagine how much these 1k subscribers were truly costing Sprint.
it’s the comments about the “‘quality’” of the customer base that really irks me.
(why did they put it in quotes, anyway?)
I have been a Sprint customer for 8 years now. I really haven’t had any problems with them. For that matter, I don’t think I have ever even had to call Customer Service. Maybe I just like to take it up the a** or something. All of these problems I’m hearing about are making me rethink my plan when I go to get a new phone this September.
Bernie
On the news, they said these were people calling customer service upwards of 25 or 30 times a month.
If you go the Sprint forums you will find out that those 25-30 calls were due to billing screw ups and that Sprint would drop the calls while the person was on hold. Each time the customer called back it was logged as a new call. Pretty weak on Sprint’s part if you ask me. This was first brought to light on Sprint’s own forum before the press picked it up. The thread went to 45 pages before the mods locked it.
If you go the Sprint forums you will find out that those 25-30 calls were due to billing screw ups and that Sprint would drop the calls while the person was on hold. Each time the customer called back it was logged as a new call. Pretty weak on Sprint’s part if you ask me. This was first brought to light on Sprint’s own forum before the press picked it up. The thread went to 45 pages before the mods locked it.
I have cingular/att … I HATE going through the computerized system to get to a person. it just drives ya’ nuts answering the same Q’s over and over.
I guess I hadn’t thought about people abussing the call centers.