Hi Albert,
Thanks for the post. I’m sorry about the hassle and have forwarded this to our head of customer experience to investigate the specific issue you noted. We’ll get you taken care of asap.
We use an enterprise-level fulfillment house and have a very strict restocking policy with them, so I was surprised to hear of this issue. As a matter of policy, we don’t repackage and send out suits that have been worn or have any sign of damage. Instead, we keep them for demo or other use, so I’m particularly troubled by the possibility that the suit might have a tear in the leg right out of the box. There is no way it would ever pass QC at the factory with a tear, so it had to have happened at the fulfillment house. Argh! We’ll investigate, and meantime we’d be happy to replace immediately if you can please reach out to us at support@rokasports.com or 877-985-7652.
Re: durability, would just add for the general group’s benefit that:
A) re: materials, all of our suits use premium Yamamoto neoprene from Japan. It is generally regarded as the best neoprene you can buy. We have tried Sheico and Jako and others, and they just don’t cut the mustard for our use in tri suits. Many of our competitors use these other neoprene types, especially for their lower end suits. Certain variants of Yamamoto, like the #40 we use in parts of the Maverick X are indeed more fragile than some other variants out there, both from Yamamoto and others. All of our suits have a blend of materials, strategically positioned across the suit to optimize buoyancy and stretch in different planes. This technology of ours has not been patented in several parts of the world and has been heavily tested internally and externally. We believe it makes for the fastest wetsuits on the planet. Using a high performance neoprene was critical to that process. Yes, we trade off some durability, so if you are looking for a wetsuit to wear for 5-10 years, we may actually not be the best place to shop. Most of our customers own suits for 1-3 years before turning them over.
B) Re: construction and factory quality, I was at the factory in Asia last week and saw many Mav X’s and other suits come off the line. Our factory has been making premium wetsuits and dive suits for decades for a number of leading brands, and they do an excellent job. For trims, we use premium suppliers like YKK zippers and Coats thread and do not skimp. But it is important to understand that wetsuits like these are 100% handmade. With manual cutting and sewing and many, many hours of glue curing just to make one suit, minor imperfections can arise from time to time over thousands of units of production. To date, we have been very fortunate not to have “a bad batch” of neoprene or any major issues. But the manufacturing process is still manual, and is very different from how we make our other technical apparel, goggles or sunglasses, for example. We do our best to catch all issues in QC, but sometimes issues don’t pop up or aren’t visible until you are actually in the water. Given that, we try to be very generous with our evaluation and return policy. Also, it is HARD to get your size right sometimes depending on where you land on the size curve, so we never want to stick someone with an ill-fitting suit!! 
Overall, our return rate is very very low, whether that is for size swaps or a warranty issue, but we can always get better. So will definitely dig into this one!
Please continue to share what is working and what’s not. It’s super helpful to me and the rest of the team from a product development and customer experience perspective.
Best,
Rob