Renn mutisport

Triathlon Forum
1

I have read many great reviews of Renn-- but I seem to be the exception

I ordered a disc 4 weeks ago-- and was told that it would ship in about 2 weeks-- last Monday (3 weeks from ordering) I called them and was told that it would be shipped last Monday and I would get it in time for the weekend. Well so far no wheel – and my emails have gone unanswered and 2 bounced back this morning. I hate to be a pest-- as everyone has such high regard for their operation.

Any advice? Call again-- or be patient?

2

Well, I would be patient. The reason I say that is we have had excellent service from them. Now, that said, it is worth mentioning it is a rather small (at least right now…) operation and subject the attendant limitations of a smaller company.

But even with those limitations they do a great job. We’ve been getting orders consistently in 2 weeks and the product is great.

I’d hang in there. You have the misfortune of ordering at the absolute busiest time of the year.

3

I have to admit that Frank doesn’t answer much his emails.

However, he takes super extra care in having really really nice wheels. when making yours, if he thought that it wasn’t as true as he wanted, he would start again and do something as perfect as possible.

give him a bit of time, and you’ll get a super wheel at a super price. Give him a call if you want to know where the wheel is…

the wait is worth it and it’s always the case with smaller companies…you need to wait a bit more than big comp.

you sure won’t regret it.

4

Thanks for the feedback

I know they are small and everyone raves about the product-- I don’t want to be a pain – just anxious to get the wheel
.

6

Two things:

  1. It is the end of April. It’s tri-gear crunch time. I’d guess you are going to get the same response from most other wheel manufacturers at the moment. Last year, when I ordered mine in march, I had aa estimated wait time of six-to-eight weeks, I got mine in five.

  2. If your e-mails are bouncing back he may be having server troubles. Try giving him a call.

  3. I am pretty cool aren’t I?

7

It depends when you catch him. I’m hopefully switching to one of these later this year and he responded to me pretty quickly and was very helpful.

8

Tom,

Has Mike mentioned to you about myself getting hold of a 575 campag 10 disc and a fit when Jkallen13 and I come over soon when he gets his Cervelo ?

PM me when you get the chance as I know you guys are going full tilt at the moment.

Many thanks.

9

whats your name?

frank, renn multisport

10

Frank

I sent you a PM
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