I snapped the rear derailleur hanger off my frame on my 2011 P2 on Friday. I was just riding up a hill, heard a terrible noise and pulled off to the side. The hanger snapped right off. I have read of this happening before and it doesn’t sound like Cervelo will warranty the frame. My LBS is offering to give me a new P3 frame (unsure if 2012 or 2013) and swap over everything from my P2 for $1,200. They will deal with whatever Cervelo’s decision is. I think thats a decent deal since we aren’t sure if Cervelo will even warranty the frame. For anyone that has dealt with a similar issue should I just take the deal and be back riding this week? The $1200 is just the difference for the frame upgrade. The 2012 frame is marked down to $2500 on Cervelo’s website, if they are giving me a 2012 should I only be looking to pay the $700 difference?
I snapped the rear derailleur hanger off my frame on my 2011 P2 on Friday. I was just riding up a hill, heard a terrible noise and pulled off to the side. The hanger snapped right off. I have read of this happening before and it doesn’t sound like Cervelo will warranty the frame. My LBS is offering to give me a new P3 frame (unsure if 2012 or 2013) and swap over everything from my P2 for $1,200. They will deal with whatever Cervelo’s decision is. I think thats a decent deal since we aren’t sure if Cervelo will even warranty the frame. For anyone that has dealt with a similar issue should I just take the deal and be back riding this week? The $1200 is just the difference for the frame upgrade. The 2012 frame is marked down to $2500 on Cervelo’s website, if they are giving me a 2012 should I only be looking to pay the $700 difference?
Cervelo will likely not warranty the frame, though they would offer you an excellent crash replacement. The shop itself offering a P3 frame + swap for $1,200 is a pretty darn awesome deal, however, and would probably beat the crash replacement cost of a P3, although it would NOT beat the cost of a crash replacement P2…
That’s a great deal! And while the crash replacement P2 may be cheaper, you would be upgrading to the benchmark of aerodynamics for tri bikes (meaning many bikes compare themselves to the P3’s aerodynamics). I would just take the upgrade from the LBS as it 1) gets you riding quicker 2) gets you an awesome frame.
Try to get the 2013, but if they offer a 2012, she what they can do on price. Good luck ans sorry about you bike! It sucks to be in the situation to HAVE to upgrade.
Thats what I figured. Depending on what the % off the frame they would do for a crash replacement I figure it would be right around $1000-$1200. Thats not including price to swap everything over and having to rent a bike for the 3-4 weeks since its my only bike. I wanted to get a P3 this season anyway.
I’d rather have to 2012 frame, not a big fan of the new color scheme.
Aren’t you a Tampa guy? What shop you going to?
I snapped the rear derailleur hanger off my frame on my 2011 P2 on Friday. I was just riding up a hill, heard a terrible noise and pulled off to the side. The hanger snapped right off. I have read of this happening before and it doesn’t sound like Cervelo will warranty the frame. My LBS is offering to give me a new P3 frame (unsure if 2012 or 2013) and swap over everything from my P2 for $1,200. They will deal with whatever Cervelo’s decision is. I think thats a decent deal since we aren’t sure if Cervelo will even warranty the frame. For anyone that has dealt with a similar issue should I just take the deal and be back riding this week? The $1200 is just the difference for the frame upgrade. The 2012 frame is marked down to $2500 on Cervelo’s website, if they are giving me a 2012 should I only be looking to pay the $700 difference?
This happened to me a few years ago on the trainer. In my case, a shirt was thrown at me and got sucked into the drive train. Rear derailleur bent and hanger snapped. Cervelo does have a great crash replacement. But the deal your LBS is offering sounds really great so I would take it.
Also, I did get some money from my home owners insurance but it doesn’t sound like that would apply here. Might be worth researching.
If it was just the RDR hanger that snapped the replacement part is only about $30. I think something else may have broken if it is going back to Cervelo for potential warranty.
The hanger is a piece of metal that is INTENDED to break in the case of a crash. It is intended to protect the frame (and RDR) from damage if possible.
All carbon no metal.
If it was just the RDR hanger that snapped the replacement part is only about $30. I think something else may have broken if it is going back to Cervelo for potential warranty.
The hanger is a piece of metal that is INTENDED to break in the case of a crash. It is intended to protect the frame (and RDR) from damage if possible.
Cervelo TT bikes don’t have replaceable derailleur hangers. Cervelo road bike do have replaceable hangers. One of the many risks to “roadying up” some TT bikes.
I snapped the rear derailleur hanger off my frame on my 2011 P2 on Friday. I was just riding up a hill, heard a terrible noise and pulled off to the side. The hanger snapped right off. I have read of this happening before and it doesn’t sound like Cervelo will warranty the frame. My LBS is offering to give me a new P3 frame (unsure if 2012 or 2013) and swap over everything from my P2 for $1,200. They will deal with whatever Cervelo’s decision is. I think thats a decent deal since we aren’t sure if Cervelo will even warranty the frame. For anyone that has dealt with a similar issue should I just take the deal and be back riding this week? The $1200 is just the difference for the frame upgrade. The 2012 frame is marked down to $2500 on Cervelo’s website, if they are giving me a 2012 should I only be looking to pay the $700 difference?
Cervelo will likely not warranty the frame, though they would offer you an excellent crash replacement. The shop itself offering a P3 frame + swap for $1,200 is a pretty darn awesome deal, however, and would probably beat the crash replacement cost of a P3, although it would NOT beat the cost of a crash replacement P2…
Truth. I worked at the same shop James works at for a while, and can confirm. Crash replacement on a P2 frame was in the vicinity of $800 last time I looked into it, but it may have changed as the cost of the P2 has increased a bit over time.
Same EXACT thing happened to me… stood up at the top of a hill to go and boom, rear derailleur snapped right off the bike, smashed the ground, and crashed back up snapping the rear of the bike.
Cervelo told my LBS that it would cost me $1000 to replace, however I argued to my LBS that 1) the bike was well maintained 2) the bike was less then a year old and 3) it was at no fault of mine (ie: why a crash replacement when no crash actually occurred). After some haggling my LBS was able to acquire a brand new frame from Cervelo (mine was an 09 at the time and they scored me a 10 frame) at no cost to me. My only cost was $99 to upgrade to the new carbon rear derailleur.
If you did not do anything wrong to your bike and it was well maintained then I would push your LBS. Sadly Cervelo is not known for their customer service and they will not cave easy however if your case is strong and there is nothing to indicate you did anything wrong I’d push and push hard.
Cervelo TT bikes don’t have replaceable derailleur hangers. Cervelo road bike do have replaceable hangers. One of the many risks to “roadying up” some TT bikes.
To me, that is an absurd design. Felt is (or at least was) that way also. I had this same thing happen to me: out riding, going up a small hill, and the rear der broke off without warning. The bike hadn’t been crashed or knocked over, the rear der hadn’t gone into the spokes.
The default stance of the bike makers is that this circumstance is by definition user error. And I understand it’s hard to tell the difference between a defect and user error. I took mine to a shop and one of the very best wrenches I know looked at it and in his opinion there looked to be a flaw in the der hanger where it broke off (looked like there was a bubble in it).
Felt ended up replacing under warranty but it wasn’t easy. I won’t ever buy another bike without a replaceable hanger. Say someone knocks your bike over by accident and it bends or breaks off. Should you really have to buy a new frame because of that?
Sadly Cervelo is not known for their customer service and they will not cave easy however if your case is strong and there is nothing to indicate you did anything wrong I’d push and push hard.
I’d guess that I’ve dealt with Cervelo customer service a lot more than most people and I can objectively say that’s just flat-out wrong.
Chain suck usually IS user error in some way. Either a poorly tuned bike or a rider error causes this. Why do you think nearly ALL stories of this happening are “I was just starting a climb, standing up, and BOOM.” Classic JRA-ing…but it doesn’t tell the whole story.
I agree that the vast majority of the time having the RD hanger snap is due to user error, but in almost every case one or both stays are bonded to the drop out and if that bond is defective what the OP describes could happen. Its also likely to happen when climbing and standing as thats the most flex/torque.
I agree that the vast majority of the time having the RD hanger snap is due to user error, but in almost every case one or both stays are bonded to the drop out and if that bond is defective what the OP describes could happen. Its also likely to happen when climbing and standing as thats the most flex/torque.
That’s a big “but” haha. I think, given the average level of riding awareness/skill of many triathletes I’d guess it’s more of the former less of the latter. Pausing briefly between shifts, not shifting FD/RD at the same time (or when starting up a hill and putting LOTS of pressure on the drivetrain…), proper bike setup/maintenance, etc would solve many of the “problems” people have with non-replaceable RD hangers.
When I dealt with this issue, I asked LBS (name redacted) how Cervelo’s customer service was and they said not so customer friendly. When I had asked LBS (name redacted again) where would I have been had I spend an extra $200 on a Trek and they said out riding without any questions asked.
It’s possible the original poster of this thread purchased a lemon. I certainly did as I was in and out of the store within the first 10 months of ownership no less then 6 times with derailleur issues. Since replacement (2 + years) I’ve had zero derailleur issues. I think in my case the original derailleur was jacked up. In that case why should a customer be forced to shill out an extra GRRRRR because there was something faulty with the ride in the 1st place?
If the case of the original poster is a user error then by all means… the P3 deal sounds very tastey. If he/she is of no fault (as in my case) then why shouldn’t he/she pursue every recourse available to be made whole as a customer?
No absolutes here, opinions are just like elbows and you know what’s.
I snapped the rear derailleur hanger off my my Cervelo R3 . My LBS guy told me the bike was junk and almost coinvced me of buying a replacement … As I was leaving the shop one of the mechanics told me of the Framedoctor, a bike repair guy near Orlando, Fl. that specializes in carbon bike repair that could fix the break. Which he did for under 400 bucks, including shipping, So, you may want to explore all options before pulling the trigger on a new frame… PM me if you want and I can show pictures before and after and give you his contact info… He does amazing work.
I agree that the vast majority of the time having the RD hanger snap is due to user error, but in almost every case one or both stays are bonded to the drop out and if that bond is defective what the OP describes could happen. Its also likely to happen when climbing and standing as thats the most flex/torque.
That’s a big “but” haha. I think, given the average level of riding awareness/skill of many triathletes I’d guess it’s more of the former less of the latter. Pausing briefly between shifts, not shifting FD/RD at the same time (or when starting up a hill and putting LOTS of pressure on the drivetrain…), proper bike setup/maintenance, etc would solve many of the “problems” people have with non-replaceable RD hangers.
Thats why I said “vast majority”, but I’m assuming you have worked or do work in a bike shop, so surely you have seen isolated cases of a defective product. What good is a warrantee if the assumption is we don’t ever have defects?
I did not know that. Does anyone know if there are engineering reasons for not including a replaceable hanger? Weight? Better shifting? Most cheap aluminum frames have them and they are a lot closer to being disposable.
They are better shifting if they are one piece and rigid, but its a minor difference. On very light frames a few pros have steel hangers custom made in place of AL for that reason