Hello:
I am looking into getting a pair of Newton shoes, but will have to buy them before putting them on my feet. They come with a 30 day money back guarantee, does any one out there have any experience with exchanging them for size reasons, or getting their money back? Thanks, Tim
Yes, Newton Running has an excellent customer service department. I was having some issues with the shoes and contacted them about returning the shoes. They got back to me and offered to send me a shipping slip so that I wouldn’t have to pay for the shipping. Just remember to follow the recommendations about introducing them into your weekly running gradually and limiting the length of your runs with them for several weeks.
I bought two different sized pairs to make sure I had the right one and they were great handling the return. I have both Motion trainers and Distance S flats now and am hugely satisfied with both. Great design, great shoes backed by a great company.
I can’t speak to their return p[olicy but I can tell you their other customer service was very good.