I got an email about a warehouse sale which said they’ll be “online” only beginning next month. A couple of the folks that worked there were nice, but it was generally a terrible retail experience. Bad prices, crummy refund policy… great selection of top of the line stuff, but was otherwise “eh.” The bike selection went downhill, too. I used to find myself in R&A all the time, but it’s probably been a once-a-season experience the last couple years for “emergency” purchases of things like race belts, nutrition, etc.
R&A is definitely not perfect, but there’s a reason why when I need to get something from a bricks and mortar shop, I end up getting on the subway to visit them in Brooklyn… Customer service can be spotty, but they have everything and their prices are good.