I have sent them several emails and all I get is that the main guy quit for personnel reasons and I have to email this other person. Then I have emailed that person and nobody replies. I have sent several emails about wind tunnel testing, frame water bottles, etc… I have a seat post question as well but nobody responds. REALLY shitty customer service and I have to say stay away from them if your interested based on this. The seat post is a PITA, no wind tunnel data, the original stem kept snapping bolts (I use a Zipp Vuka stealth now) and no customer service. I can’t help but feel my 2009 Scott Plasma was faster. Yes you can burn me at the stake now for buying one. Disclaimer is that it was used, fit’s better than Scott Plasma and was a good price.
Same here; I used every email / message address I could find. A few bounced back, for most I just got no response.
don’t quote me, but it’s folded
.
So, you bought a used bike and want customer service? Um… you’re not their customer.
A lot of companies do help out anyway, but that’s a courtesy.
I never bought a bike from them. My attempts at contacting them were questions about buying one. Since I got no response, I never bought one.
Yeah because asking for a response is a lot to ask for?! I’ve heard nothing but negatives about the bike and company. Matt Russell was the last pro I’d seen on one, and I just saw he’s riding a Diamondback now
To inquire about buying replacement seat posts, options on water bottles, any wind tunnel data? Not everybody is looking for free stuff. So yeah, I expect them to help. Plenty of businesses offer replacement parts. It’s called aftermarket and while the bike business may not rely on aftermarket sales. it is still sales.
Yeah because asking for a response is a lot to ask for?! I’ve heard nothing but negatives about the bike and company. Matt Russell was the last pro I’d seen on one, and I just saw he’s riding a Diamondback now
Well, actually Patrick Lange was their last sponsored pro who won this year’s Ironman North American Championship in Texas.
https://patrick-lange.org/author/administrator/
Apologies. That’s why I said Matt was the last I’d seen, and not Matt was their last pro. Pretty much all the pros they had are on other bikes this year. Is Patrick still with Falco?
Apologies. That’s why I said Matt was the last I’d seen, and not Matt was their last pro. Pretty much all the pros they had are on other bikes this year. Is Patrick still with Falco?
Uh! Gotcha!
Isn’t that the guy who sang “Rock Me Amadeus”?
Matt Russell was the last pro I’d seen on one, and I just saw he’s riding a Diamondback now
Gross.
I would sleep just fine if they were gone for good.
Why is that? Poor conduct, poor products, or something else?
I always thought that they looked interesting, although I was never that tempted by their bikes (for the same reasons I’m not interested in other beam bikes).
I have had to rely on my mechanics and myself to put fixes on this thing. I have had the same issue on the srem bolts twice now and had to ride it that way during a race dngerously. The handle bar would go down everytime I hit a bump. I now stock up on the bolt but will trynthe zipp bar to get rid of the heavy stem. The expander inside the fork also had to be replaced. We had to drill out the bolt on the compartment cover behind the aero bottle as it snapped from rusting and I now use a cut out tube valve to hold it there. Inam scared about the seatpost bolt as I am not sure if the bulging on the seam by the bolt is a crack or just a paint job issue. I have follow d their torque recommendation. Other than that I love this bike and the attention it gets on races. It is one of a kind always. It is a shame they might have folded but I am keeping mine for rare collection and will continue to ride it. Keep this thread going please if you have anything good or bad to share
This is exactly why i purchased a dimond a couple of years ago. At the time, I could have bought a falco quite a bit less money and declined to do so. Something about buying a bike from a Chinese start up company scared me. Dimond on the other hand has been AWESOME. There is never a time you can’t call and someone answers the phone. If they have a booth at your race, they are like having a personal pit crew. They will do just about anything to ensure your ongoing happiness.
Word has it that Falco are indeed bankrupt and Patrick Lange is now on a Canyon. Last year in Kona the man behind Falco was standing at the bike check-in with a neutral t-shirt and a media badge. He said he was taking a break.
Yeah because asking for a response is a lot to ask for?! I’ve heard nothing but negatives about the bike and company. Matt Russell was the last pro I’d seen on one, and I just saw he’s riding a Diamondback now
Well, actually Patrick Lange was their last sponsored pro who won this year’s Ironman North American Championship in Texas.
This sucks. I give him credit for trying to start a business but he should put something on their website. Hopefully at some point they will sell seat posts so I can get a few in-case I switch seats.
Isn’t that the guy who sang “Rock Me Amadeus”?
Hey don’t be bringing Rock me Amadeus into this…but if you insist…here we go from the top of the chart circa 1985:
https://www.youtube.com/watch?v=cVikZ8Oe_XA
Full video in all its cheesy 80’s big hair glory. All I remember is a drunken haze of 5 days of partying in Amsterdam as a 20 year old with this silly song and Relax from Frankie goes to Hollywood playing in the brown cafe. Seems that the immortality of that version of Falco outlasted the bike.
Isn’t that the guy who sang “Rock Me Amadeus”?
Look what you did…now I have Der Kommisar playing in the background…you are evil:
https://www.youtube.com/watch?v=_w4Xulsjo5I&index=3&list=RDcVikZ8Oe_XA
English version by “After the Fire”