Having placed an order in June and placed previous posts here , as their company emails receive no and Michael no longer responds to his email…has anybody else had this problem.
Having successfully used ININIT for 3 years and racing I Canada in 3 weeks , I am left with no choice but to revert to my previously used nutrition product …which I hav been forced to use AND race with over the past 4 weeks.
Sincerely,
Terry Walsh
Just got my latest order… Placed it last week…
I have had great communication from Infinit and Michael in the past two weeks. I have been incredibly impressed with their service.
I assume you are referring to Infinit Canada: I ordered from them last Friday, it arrived Wednesday.
i see in your profile you’re in singapore? who are you ordering from? the u.s. or canada?
darcy (infinit canada) just returned this week from holidays, but had someone taking care of things for him.
if you need something to meet you in penticton i’m sure darcy could hook you up (ship to your hotel) no problem.
his contact info is on the infinit canada website.
I placed an order about 3 weeks ago and had it the same week. I sent an e-mail about a new formulation and it took a bit longer than normal to get a reponse but it was still only about a week to get the response. It wasn’t Michael that responded but it was a response with good input. That was about 2 weeks ago and just after Michael had been on vacation I think.
I’m one for two on replies to emails. I asked a formulation question and didn’t get a reply. Later, after a delay in receiving my formula, I sent an “I’m disappointed in you” email. I got a reply 2 days later, along with an explanation, an apology and a $5 credit. I think they’ve gotten big too fast and are having a bit of a time keeping up. But I still love their product.
Thank you kindly to all who have responded.
I am Canadian but reside in Singapore.
I am racing IM Canada , month-end.
My orders need to be processed through the US as online through the slider does not work for some reason soit must be done manually.
I can understand , summertime , staff shortages , expansion , etc…but…
Still cannot and have not received any communication.
Considering the enormous expansion of thesport in South East Asia , not good publicity.
Terry
If you live in Singapore and you’re buying your gatorade from the US, you really need to stop reading Internet Forums…
you’re an ass
.
dude seriously, just go away from ST. you registered 2 days ago…and haven’t said 1 meaningful word yet.
it’s a repeat jackass. in some ways, I feel lucky when I discover this, because it means there really aren’t so many jackasses in the world, just repeat ones.
ah yes, thanks for the insight Jordan…I forgot about that.
Amazing how some idiots select an internet forum and proceed to post absolutely irrelevant , ignorant posts 
To all of you who have responded to a construcive thread by a fellow IM regarding nutrition on the course and delivery , thank you for your posts and time.
Terry
I emailed them with a question earlier today and I received a response within two hours. Sorry your experience has been less than optimal.
Amazing how some idiots select an internet forum and proceed to post absolutely irrelevant , ignorant posts
To all of you who have responded to a construcive thread by a fellow IM regarding nutrition on the course and delivery , thank you for your posts and time.
Terry
Did you actually voice call them? I know our company blocks all internet traffic from Asia because we just don’t need the garbage. It’s possible you or your ISP is on a block list. Or even try another email address like gmail or hotmail?
Hi Terry-
Just happened to be checking the posters here on ST and saw your post. Can’t understand what has happened to your e-mail, however, please pm me and I will take care of any issues you have. Michael was on vacation but has been back for two weeks now. Let me know how I can help!
Dave
Dave I have just PM’d you.
Thank you.
Terry
Hey Terry
Just letting you know through another forum that your INFINIT Nutrition has been waiting for you for the last few days. The US Team ensured that Rodney of INFINIT Canada had the product so he could get it to you for race day. We have tried to make contact for the last few days. See details below:
"Terry,
Hope you have landed safely in Penticton, BC.
As explained in my previous email yesterday (8/28) and earlier this week (8/24) – your two bags of INFINIT NUTRITION are at the front desk waiting for your pickup (since 3pmPST). Here is the hotel address – Sandman Hotel 939 Barnaby Ave. Penticton, BC V2A 1G7 (250) 493-7151 (across from convention centre). This will be my 3rd attempt with no email reply from you – or phone call. Please let me know when you come by the hotel.
I would like to meet you and just want to be sure you get the product in order for a successful race on Sunday (8/30).
Looking forward to hearing from you soon.
Best,
–Rod **telephone: (404) 210-6920"
Wouldn’t otherwise do this on a forum, but couldn’t get you any other way-just found out from the hotel that your product hadn’t been picked up. I hope you have a great race!
I have never tried Infinite, but that last post was total class. Things happen, but I LOVE to see people go out of there way for the customer. I will be making an order shortly. I’ve actually been wanting to try it for some time, but I frequent the LBS and usually get the checkout line syndrome and end up grabbing a canister of mix on almost every visit.