Just wanted to see if anyone has had any experience replacing their eTAP parts under warranty?
One of the ports died on my blip box essentially day 2 out of the box. My LBS verified the issue as well (moving the blip to another port works, moving a working blip back to the problem port stops working). They have reached out to SRAM but due to “limited supply” they were not able to provide a timeline on when I would get a replacement blip box. It’s been a week and a half since I dropped it off.
Wondering if anyone has had something replaced for their eTAP. It’s pretty much the end of the season but there are still a few weeks of riding + training workouts where I prefer to not be riding a fixie…
I’ve never even seen the eTap stuff yet and don’t know the ins and outs of its functionality, but aren’t there two ports per side? Could you not (temporarily of course) simply use the other port for now so that you could still shift as before until you get a new Blip Box?
Maybe it doesn’t work that way but I’m interested to know because that’s one upgrade I would definitely consider for my trusty old P4 next year and electronic shifting still scares me to some degree.
I’ve never even seen the eTap stuff yet and don’t know the ins and outs of its functionality, but aren’t there two ports per side? Could you not (temporarily of course) simply use the other port for now so that you could still shift as before until you get a new Blip Box?
Maybe it doesn’t work that way but I’m interested to know because that’s one upgrade I would definitely consider for my trusty old P4 next year and electronic shifting still scares me to some degree.
Yes, there are 4 ports, so I was able to ride and just missing being able to shift from my left brake/base bar. The LBS wanted to hold onto the blip box in case SRAM had any questions. If I don’t hear anything this week I’ll reach out and see if I can at least hold onto the faulty box in the meantime.
Just wanted to see if anyone has had any experience replacing their eTAP parts under warranty?
One of the ports died on my blip box essentially day 2 out of the box. My LBS verified the issue as well (moving the blip to another port works, moving a working blip back to the problem port stops working). They have reached out to SRAM but due to “limited supply” they were not able to provide a timeline on when I would get a replacement blip box. It’s been a week and a half since I dropped it off.
Wondering if anyone has had something replaced for their eTAP. It’s pretty much the end of the season but there are still a few weeks of riding + training workouts where I prefer to not be riding a fixie…
This just happened here. I’ve made the same tests as you. I’m in the UK and bought mail order from Wiggle. I’ve to send the blipbox back for replacement or repair. At least it’s happened in the off-season, and I have a backup TT bike anyway.
Yes - had a problem with my front derailler (internal motor/limit?). Not sure if from a crit crash or not (they were still going to honor with a “crash replacement” since less then 3 months old)
Local rep had new one to me in just a couple of days. No problems at all.
Tried that a few times. Just loses signal after a short period of time. Sending back tomorrow. Seems ive read about a half dozen or so issues with the blip box here recently.
So, over a months after returning the blipbox to Wiggle (they received it by 15th November), I still do not have a replacement. I’ve also got a set of at least four accounts of where we are with the replacement, spread across emails and Twitter direct messaging. I suspect there’s a supply chain issue with SRAM, but still, Wiggle aren’t exactly coming out of this smelling of roses. It’s the first time I’ve had to do a return with Wiggle, and it’s a salutary experience. I am unlikely to make major purchases of hi-tech components from them in the future.
I’m also contemplating stripping the whole lot off the P5 and returning it for a straight refund.
I am in the UK. I have had a lengthy exchange with Wiggle via email and Twitter DM. Unfortunately SRAM Europe don’t offer an easy way of communicating other than by telephone. As far as I can tell Wiggle have let me down very badly here, and they are trying to cover it up. It seems that blipboxes are in short supply.
Wiggle’s returns policy says:
Please note: Items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. Our returns team will inform you if this is the case.
I think this has been what has happened since they received the defective blipbox on 14th or 15th November. Very shabby treatment.
I bought my kit through my lbs. They had a new one for me in just a few days. Sorry for your luck. If you end up returning your kit, I recommend purchasing electronic or big ticket items through your lbs. The extra few bucks is worth the piece of mind for warrenty and return issues.
After numerous orders since 2013, I have now categorically stopped placing any further orders with Wiggle. Their customer service, in my view, have gone from class leading to bottom of the range.
Just wanted to see if anyone has had any experience replacing their eTAP parts under warranty?
One of the ports died on my blip box essentially day 2 out of the box. My LBS verified the issue as well (moving the blip to another port works, moving a working blip back to the problem port stops working). They have reached out to SRAM but due to “limited supply” they were not able to provide a timeline on when I would get a replacement blip box. It’s been a week and a half since I dropped it off.
Wondering if anyone has had something replaced for their eTAP. It’s pretty much the end of the season but there are still a few weeks of riding + training workouts where I prefer to not be riding a fixie…
This just happened here. I’ve made the same tests as you. I’m in the UK and bought mail order from Wiggle. I’ve to send the blipbox back for replacement or repair. At least it’s happened in the off-season, and I have a backup TT bike anyway.
Robert
December 30th - I still don’t have a replacement for my blip box, though Wiggle received it as a return on 14th November. They are blaming SRAM for the delay, but who knows. I’m not particularly impressed by how Wiggle and SRAM have dealt with this situation, to say the least. My backup TT bike has mechanical Dura-Ace, and to be honest I’m regretting ‘upgrading’ to electronic on the main TT bike.
I received the replacement Blipbox yesterday, December 11th, practically two months after I returned the defective one to Wiggle. It’s fitted and fully functional.
