Yesterday for whatever reason my watch stopped syncing to my iPhone. I turned them off, removed the watch from Connect and iPhone Bluetooth, connected them back. I deleted my swim activity from yesterday (thinking it may have been a bad data file) and still fails.
Do I lose anything if I delete and reload Connect (I’m guessing not, but want to make sure). If I reset the watch, I’m guessing I lose a lot, such as my watch face widget and settings.
Anyone have this problem before on a Fenix? How did you fix it? Did you lose any data?
Didn’t have the issue but everything previously uploaded is in the cloud. Deleting and Reid talking the app will just require you to login to see your data again… as far as your watch, a factory reset will only cause you to loose data not synced to garmin. Connect
I had the same issue last summer. The Tech had me reinstall the app and tell me to plug the USB cable directly into the computer and not via an external USB drive
Thanks. Res installing the app didn’t help, so had to reset the watch. That work. Now I have to remember my settings for the watch face :)Well that totally sucks. Reconfiguring a Garmin watch costs you about an hour of your life.
To answer your original question, I have seen this a few times with my iPhone. My root cause: Apple treats the BT standard more like a suggestion, so things occasionally go sideways. But, if you have to remove and reinstall the Garmin Connect app, you do not lose anything.
Typically just a reboot of the phone or watch sets it right again. Second is un-pair and then re-pair the watch. But if you do this, you have to un-pair it everywhere (Garmin Connect, iPhone’s BT settings, and the watch). Then do the normal Garmin Connect pair a new device step to re-pair.
I sometimes have sync issues if I have a lot of history on my watch so I periodically delete activities that have already been synced.
Interesting. When I saw your reply, I went to my “restored” watch history and all my history is still there! I was quite surprised (although it take FOREVER to sync).
I went to my “restored” watch history and all my history is still there! I was quite surprised (although it take FOREVER to sync).This is a Garmin quirk that I discovered a while ago… When you do a factory reset, it does not clear out all your activity data. A friend of mine let me use his bike computer. I did the reset and connected to my account. Next thing I knew, I had a crapton of his history in my Garmin and Strava accounts. Took forever to find it all and delete.
This is a Garmin quirk that I discovered a while ago… When you do a factory reset, it does not clear out all your activity data. A friend of mine let me use his bike computer. I did the reset and connected to my account. Next thing I knew, I had a crapton of his history in my Garmin and Strava accounts. Took forever to find it all and delete.
Interestingly, the activities didn’t sync to Connect or Strava for me. The only activity that was on the watch and not on Connect/Strava was my swim from Monday. This was when the sync failed. After the restore, the swim was not synced to Connect or Strava. It may be because I manually added the activity to Connect(?).
Either way, I’m back up and syncing which is what I needed.
Just an update on this. Short answer is there’s a bug in the watch when connected to the yellow chest HRM. I don’t recall the strap model, but it’s the one that does ant and is swim compatible. If you use the HRM and watch while pool swimming it will not sync the activity. According to Garmin this was first reported about a month or two ago. No schedule on fix, but will be an update to the watch.
Unfortunately, I don’t think you’ll know if the update has occurred.
The HRM works for runs and treadmill. I use my bike computer and zwift for cycling, so I don’t know if it works with that or other activities (such as OWS).
I hope this update helps others who see this and you won’t spend hours trying to figure out what’s wrong (like I did).
