I have a nice new Shiny Fenix 2. I wanted to connect to my desktop computer using Bluetooth. But, when I try that, I get driver errors on my Computer and it doesn’t work. So, I start research and as part of that see that there are updates for the Fenix 2 which address BT issues. So, I figure I need to update Fenix. I do all the Garmin stuff, it says there is software available and it transfers the software to my watch (using the USB cable). Then it says to disconnect the USB cable and turn the watch off. Hmmmmmm, pressing power doesn’t do anything so I resort to the manual. Turns out that if you hold the “light” button down for more than a couple of seconds a menu comes up that includes “power off”. So I do that, wait a bit and turn Fenix back on. It boots up just fine but no software update. Hmmmmmm. Let’s try that again (definition of stupidity - try the same thing again in the hopes that it’ll work this time) - no. In the instructions it does say that the watch needs to be fully charged, I’m at 86%, that should be enough.
More research. There is an Alpha or Beta version of software available. What the heck, I might as well go for that. Go to where the software is, open up Fenix in explorer (with USB it just looks like another drive - if you do this I suggest you do NOT delete ANYTHING), copy the update over to where it says to, disconnect Fenix, “turn it off”, wait for a minute or so and turn it back on - nope, no install.
So, time to write a support email. But, I can’t do that because their support page seems to take me to the U.S. site (from the Canadian site) and my login isn’t recognized??? (That’s just a guess). And, it won’t let me register a support issue without logging in (although it is supposed to). Appears the site if slightly fucked.
At this point I have a decision to make. I wisely decide to stop trying to do anything and take a break as my next action would likely require home renovation to fix the hole in the wall made by the Fenix going through it.
A couple of hours later I come back upstairs. I’ve left Fenix attached and I note that it is now 100% charged. When I disconnect, it does a reboot and installs the software.
So, when Garmin says that it needs to be “FULLY CHARGED” to apply an update, they mean exactly 100% charged!
Oh and this did not fix my BT error. I followed up with Dell, attempted to install new drivers but their “most recent” were older than my system had and it wouldn’t downgrade. So, I’ve turned BT off on my watch which is fine because I’ll connect to HR strap with ANT+. Next, I’ll attempt to connect via BT to my iPad and find that won’t work either :(.
Anyway, if anyone else decides to update the software in their Fenix, remember that it has to be 100% CHARGED!