I’m on record several years ago recommending people to use this company, but I’d like to warn people to steer clear after my most recent experience.
I wanted to buy a pair of Assioma MX-2 pedals but had a strict deadline, so emailed them to check they could meet that deadline. They replied immediately confirming they should be able to meet the deadline if I purchased that day, which I did, and transferred them the £599. That was 7 weeks ago, and the last time they replied to an email or phone call.
Over the next few weeks I made numerous efforts to speak with them (phone call, email, Facebook) all to check on progress but was met with complete silence. Eventually I was forced to cancel the order which I did by email since they didn’t answer the phone. I gave them my bank details for the refund. UK consumer law gives them two weeks to make the refund. It is now nearly 4 weeks since I asked for the refund and I have had no replies to my 10 polite emails or Facebook messages enquiring when I will see it. As a result I have been forced to hand the matter over to lawyers and will be leaving them to get the refund back for me.
Having used the company before I didn’t bother checking online reviews before parting with my money - that was a mistake. It appears that prior to around 2022 all of the online reviews were overwhelmingly positive, but since then a large number of customers have experienced exactly the same problem as I have. If you’re planning on using them and won’t be driving to their premises to collect the goods before paying for them, I’d think twice.