So I finally took the plunge and bought a treadmill for the house during the early days of Covid. Went with the Commercial 2950. It is a great treadmill, and I love the iFit program and the runs all over the world. The deck is just cushy enough without being a pillow, and the incline can go extrememly high.
Of course, it’s only great when it works, and in the last 10 months it has broken twice. The first time the motherboard had a fault within the first 6 weeks, and it took nearly a month for the service team to come and repair it.
Then it broke again about 2 weeks ago, and now they say its the motor. Still waiting on a repair team.
It’s not like its being used heavily. I prefer to run outside, and so I may run on it 1-2 times a month due to late work days or weather. The wife mainly walks and lightly runs, and again, maybe all total it gets used 3-4 times a week for low intensity stuff.
In short, did I get a lemon, or has anyone else had this kind of crap with their products?
I will say their customer service is awful. Routinely waiting on phone for 45 minutes, only to be told that I will hear from a service person in 1-2 weeks, and then wait a few more weeks for the part to be shipped to me, etc.