Zipp 101 customer service question

Triathlon Forum
1

I am having trouble with Zipp or rather my LBS did. Long story short, last june I had to send the rear wheel off to zipp bc it would not remain true (had the LBS in OKC do it twice and it would not remain true over 100 miles, so sent it in). Fast forward last month when I finally took my bike in for a tune up in CA (military commitments, moves, deployments, etc keep me from riding as much as I want to and thus the reason for such a gap) and upon pick up they told me a majority of the nipples were seized up as well as one of the spokes had a double twist in it from someone (zipp) overtighting the spoke. Next, LBS in CA called Zipp, and I called my LBS back in OKC to get a receipt to show I had that work done. Message today from SRAM, I have to pay to get it relaced, spokes redone, etc. My question is why, when zipp did flawed worked? I have the receipt showing their work, albeit I purchased these 101s when deployed in 2012 and no longer have the original receipt.

Disclaimer: I tried to use the search feature as I thought there was a ST user on here that worked at Zipp…but no luck.

Regards.

2

Though you have good reasons (thank you for your service), that’s just too long a gap. Given it’s been nearly a year during which - as far as SRAM knows - you could have put 10K miles on the wheel, they can’t be expected to honor a complaint on the service.

But rather than deal with SRAM, you could probably get the work done at a reputable shop for far less. I don’t believe the 101 is all that difficult to relace.

3

Thanks. After reading someone else’s opinion it makes complete sense.

Regards,