If you purchased a bike from your LBS and subsequently had issues getting it fitted perfectly, would they let you return it for a full refund assuming it is unridden?
How does a LBS know that it had been unridden? It’s not like the bike has an odometer on it like a car that they can verify. If you had “subsequent” fitting issue after the bike left the store, that means that you have ridden it. Otherwise, how can you come to that conclusion? Ridding on a trainer = ridden.
I think the main reason why a LBS do not take bikes back is because of liability issues. They don’t know if you have tinkered with it in any way that may make it defective. They have your words and that’s it. How would you feel about purchasing a “new” bike at the “new bike price” that a LBS said that they had previously sold to someone else who decided to return it.
To answer your question, my LBS has a policy that once it leaves the store, they won’t take it back unless there is some sort of defect that was not detected. They’ll replace the defect, but won’t give the refund.
If you purchased a bike from your LBS and subsequently had issues getting it fitted perfectly, would they let you return it for a full refund assuming it is unridden?
This one’s easy. Nope.
Not unless some sort of guarantee is worked out on the front end. They can’t sell that bike as new anymore, so they simply can’t take it back for a full refund. Now, a good shop might find a way to work with you one way or another. Changing stems, cranks, etc., for a nominal fee would be reasonable.
Frankly, if the bike’s “close” a small amount of creativity should get it to fit. Good luck!
Edit: Just realized I answered you in the other thread about the seatpost. Sorry to hit you twice. Not trying to beat a dead horse! Hope it all works out!
Did you really need to start 2 threads on the same issue? You could have just asked this question in your other thread.
And you wanting a different seatpost is hardly grounds for returning the whole bike.
You got a smokin’ deal on a new bike and now you want to return it because you’re too cheap to shell out another $180 for a new seat post to get a “perfect” fit as recommended by a third-party fitter?
Mark
If you purchased a bike from your LBS and subsequently had issues getting it fitted perfectly, would they let you return it for a full refund assuming it is unridden?
Didn’t like the answers you got on the other thread? The answer is still no. This is why it’s recommended to get a fit prior to buying a bike not after. I ride a B16 and couldn’t imagine needing a setback seatpost. Did you ask your fitter WHY you need that seatpost?
No. You have to be sure of the fit before you buy the bike.
You posted the same thing twice - and the language in your posts leads me to believe that you weren’t mislead by the store - but just having some buyer’s remorse.
In that case - no. You shouldn’t get a refund (unless they have a specific policy) and no, they shouldn’t pay for your post.
If they mislead you - it’s a bit different and becomes hazy. But that doesn’t sound like it’s the case.
One shop in town would(performance) most of the others no.
No. Two separate questions: 1) Pay for an alternate post; 2) What is your LBS policy on returns.
Almost certainly not. But I am curious what the typical LBS return policy is, hence the question.
No remorse, I got a smoking deal on a great bike. Just gathering my opinions on what is fair and reasonable to ask of the LBS when I go in today.
A good shop shuld have you sit on a showroom model even if it’s the wrogn size and be able to determine if it cna fit you. Even bette,r they actually have a fit bike ot determine your coordinates and know almost exactly based on mfg data what stem, seatpost, etc you’ll need. Most bikes have enough flexibility to make the proper frame size fit, even if your between sizes.
You contact the bike in 3 places, 4 if you could armpads and hands seperately… this really shouldn’t be that hard.
And this is why you go to the fitter first so that he/she can recommend the proper frame for you. Of course that is not helpful to you as the bike is out of the barn, so to speak. But ultimately the fit is on you. My fitter told me a story of a woman that was sold a $8000 specialized bike with all the trimmings, he had to tell he the couldn’t make enough adjustments for a proper fit
Eta - it sounds like the bike will fit with the other seat post. So you are being a bit disingenuous saying I doesn’t fit. Many bikes need different posts/stems to make them for properly
No remorse, I got a smoking deal on a great bike. Just gathering my opinions on what is fair and reasonable to ask of the LBS when I go in today.
Talk to them like an adult would.
Most people are reasonable.
That said - they gave you an incredible deal on a bike - even with the extra $200 out of your pocket it’s a great deal. So there’s that.
It seems like you have a unique fit requirement - that usually amounts into unique pricing (on your end) to accommodate that.
Fit first, purchase second. I think this is your bad, not theirs.
If you purchased a bike from your LBS and subsequently had issues getting it fitted perfectly, would they let you return it for a full refund assuming it is unridden?
Logically speaking, the LBS should call BS… How could you be sure it doesn’t fit without even riding it? The fitter is going to make that call just based on standing measurements? I can see if you’re 6-4 and bought a 52cm frame, but then you’re just an idiot; still not their problem.
I rode it extensively around streets outside the shop. And then jumped on the trainer and had the shop fitter give me his opinion. THEN I bought it.
I rode it extensively around streets outside the shop. And then jumped on the trainer and had the shop fitter give me his opinion. THEN I bought it.
If that shop has a fitter, why did you go elsewhere to see another fitter? Is fitter #2 affiliated with the shop or no?
I rode it extensively around streets outside the shop. And then jumped on the trainer and had the shop fitter give me his opinion. THEN I bought it.
OK, I can see that ~ but then that belies the assumption in your original premise about it being “unridden”; it may not be much, but from their point of view, where is the line between a couple of blocks worth of test-riding, or a couple of miles, or twelve, or 20? Does it need to get rained on first before it becomes ‘used’?
Seriously, once it leaves their store as “sold” they can’t know what you’ve done with it, even if it looks like new. Maybe you could have clamped it too hard in the stand and cracked the top tube, only it’s not bad enough to be externally obvious. From a liability point of view, I think their hands are pretty much tied; what would a lawyer or insurer say if they took the bike back and re-sold it, and the next guy then suffered a mishap the first time out and sued the shop for selling them damaged goods? With no way of knowing, they’d have to consider it burnt inventory if they were to take it back. That’s a lot of $$ to just write off.