Certainly seems shady…
I’m in Canada and when ordering anything from the US I avoid UPS if I can. I absolutely hate that company. Their customs brokerage fees are ridiculous. I ordered a pair of VeloVetta shoes a couple years ago and their ‘brokerage fee’ was close half of what I paid for the shoes. I refused shipment and VeloVetta re-sent the shoes via USPS/Canada post and the total customs charge I believe was less than $20.
This year I forgot that lesson and didn’t ask about who the shipping company would be when i ordered stuff from Wove…the UPS Brokerage fee was close to half of what I paid Wove. I complained to Wove and they gave me a discount, but it totally wasn’t their fault.
UPS suuuuuuucks
1 Like
The extra bucks is the fee they charge you for paying someone to process the package with customs.
It would be like to getting charged sales tax, then getting charged a bookkeeping fee on the sales tax, hah.
But that’s the way it is. My favorite is when customs inspects a delivery and then charges you by the day to store it in their very costly facility during the inspection.
Yeah I just thought it should have been 10 or 20%, not both. Probably 10 since sports suitcase is more specific.
It was Wove’s fault because they chose to use UPS.
So does UPS just pocket the difference between what they charged you and what they actually give the government as pure profit?
UPS shows custom fees and their brokerage fee separately. Their brokerage fee in my experience is significantly higher than the customs fee
This has more to do with the Orange Turd you have for a President than Huub.
He has managed to single-handedly f00k up the whole worlds economy and add an extra level of bureaucracy and associated fees on shipping to here, there or anywhere.
1 Like
Oh don’t get me started on that sh!t stain. However Huub had the opportunity to provide good (or even just adequate) customer service and failed miserably. They also appear unwavering and inflexible about always using UPS as their international shipping service. As Jim said above, that is their fault. Aerocoach is a perfect counterpoint - another UK tri/cycling company but they use royal mail for smaller items and these items sail through customs without any fees whatsoever. And I’ve asked them many questions and always get a response within 12 hours.
1 Like
I’ve had poor customer service from Huub as well. Definitely not a company I’d buy from again.
1 Like