Just ordered the Kickr over the Neo. I’m in NZ and frankly the thought of dealing with what appears to be deeply substandard customer support at this distance from anywhere really doesn’t appeal. Very much looking forward to what I anticipate being a far more effective indoor training tool than my Jet Fluid Pro - which has given me very significant but “dumb” benefit in the last four years. Strong possibility of an addition to the family this year so getting the most out of the least time I can is a must.