Can anyone confirm or deny that Tribike Transport will not ship a gear bag with your bike to IM Mont-Tremblant from the United States? They (TBT) are saying no (customs issue), but I am allowed to select and pay for a gear bag on the TBT site.
Any experience here would be helpful. Damn, I hope their customer service is wrong…
Hi, It appears that someone in our customer service department was misinformed. It is true that we don’t take gear bags to most international destinations, including Mexico, and now Europe. These countries require that we declare each item in the shipment and any discrepancy could cause a delay. To keep the process as simple as possible, we accept bikes only for those destinations. The customs process is different and somewhat simpler for Canada, requiring a less detailed list.
It appears that the customer service person you spoke to wasn’t aware of the difference and gave you incorrect information. We’ve already reviewed this with our staff. I’m sorry for the confusion.
We’ll see you in Mont Tremblant.
Marc,
I heard this great news tonight from my co-travelers! Thank you for coming on ST and thank you for providing such a great service.