Training peaks customer service

Triathlon Forum
1

Hello,

Am I the only one out there that has gotten the run around from training peaks.

I purchased a new computer and simply asked for a new license. They say they cant seem to find my purchase.

I sent them information that I have a credit card statement with the $99 purchase and they still refuse to assist me.

Any one else or is it just me???

Gall

2

If it is for the WKO, it clearly states one license per PC.

tfun~

3

I’ve had great customer service from them. I changed PC’s with jobs and they bent over backwards to help me with the transfer.

YMMV

4

if you talk to them, tell them to PLEASE develop some sort of mobile application. It takes me - literally - about 45 minutes to log in on my blackberry

5

I read that they would provide a new license if you purchase/ switch computers.

6

They hooked me up no questions asked. I did mention that my old computer died.

7

They emailed me back with the unlock code within a day or so. They were great.

8

I’ve had 2 computers crash in the last 2 years, both times taking out my copy of WKO.
(the 2nd one also took 3 seasons worth of my PT data with it. GRRRRR.)

Anyway - both times my one email to them asking for a replcement was answered promptly, and I followed the instructions and downloaded the newest version of WKO+ for free.

I’m a BIG fan. I hope to God I won’t need their services in this regard again.