Got this from the owner of Open Road bike shop in Jax, Fl via the Velobrew Cycling Club mailing list. Thought it might be helpful to some folks out there. Looks like this is supported through dealers, so you’ll have to go through a SRAM LBS to get the replacement part.
Dear Valued Customer:
SRAM, in conjunction with the US Consumer Product Safety Commission, announced a voluntary recall of the SRAM 10-Speed Chain Powerlock connector links. They discovered the Powerlock connector plate could crack during installation or early use, causing loss of bicycle control and possible injury. For this reason, SRAM is recalling and replacing all affected SRAM 10-Speed Chain Powerlock connector links.
To learn more about the recall and obtain a return authorization number and replacement Power Lock connector links, please visit the link below. If you have further questions regarding this recall, please call the SRAM Dealer Service line at 1-800-2928.
Got this from the owner of Open Road bike shop in Jax, Fl via the Velobrew Cycling Club mailing list. Thought it might be helpful to some folks out there. Looks like this is supported through dealers, so you’ll have to go through a SRAM LBS to get the replacement part.
Dear Valued Customer:
SRAM, in conjunction with the US Consumer Product Safety Commission, announced a voluntary recall of the SRAM 10-Speed Chain Powerlock connector links. They discovered the Powerlock connector plate could crack during installation or early use, causing loss of bicycle control and possible injury. For this reason, SRAM is recalling and replacing all affected SRAM 10-Speed Chain Powerlock connector links.
To learn more about the recall and obtain a return authorization number and replacement Power Lock connector links, please visit the link below. If you have further questions regarding this recall, please call the SRAM Dealer Service line at 1-800-2928.
Missing a few digits in that number. I smell a hoax.
… Is the recall notice from SRAM. Note that it is only the powerlink connector, not the chain itself. Sounds like if your connector is stamped with an “m” or “n”, go get it replaced.
What you probably smelled was someone not selecting the entire number on the copy/paste, but thanks for being a pessimist.
No offense intended. My point is to be carful and not propegate a potentially unsubstantited claim that could have been started by the likes of a disgruntled employee or competitor’s agent. More outlandish things have happened in tought economic times. And Japan is deeper in it than we are…
It is a legit recall. I broke a 1070 chain at the quick connect a couple of weeks ago after only riding it for a short period of time. I emailed my LBS to give them a heads up. He offered to replace it for me, but since I had commuted to work I used an alternate shop near the office to replace the chain so I could ride home. Yesterday I got an email from my LBS and he told me about the recall and said he would contact me when the replacement links would be available for pickup.