i’m only posting this because i’ve been fed up with them the last several wks and watned to warn those thinking of switching to them for service. for billing dishonesty on there part and customer service issues…
http://articles.moneycentral.msn.com/Investing/Extra/SprintDumpingCustomers.aspx?GT1=10221
http://articles.moneycentral.msn.com/SavingandDebt/Advice/TheCustomerServiceHallOfShame.aspx?page=1
For the record I am an AT&T customer and have never had to deal with Sprint for anything, however, in the interest of fairness here is the other side of the coin.
http://consumerist.com/consumer/exclusives/sprint-customers-terminated-for-complaining-too-much-were-scamming-sprint-for-free-service-277026.php
from the article
CONSUMERIST: How frequently did someone have to call to get terminated for calling customer service too much?
SPRINT INSIDER: 90 times in a 6 month period was the standard I think.
CONSUMERIST: Were they calling about the same service problem?
SPRINT INSIDER: These were the customers that had nothing to do but call us every single day demanding credit. And they were getting it because customer care was getting exhausted from arguing with them. So a nickel at a time these customers were collecting literally thousands of dollars in credit balances.
“…We were targeting people that were just outright defrauding the company.”“…We absolutely will not terminate a customer who had a reasonable claim for calling in. But the ones with the $5k credit balances… they’re going to hear us say no.”
i wouldn’t be surprised, but i think this a very small exception at the most… sprint has been (according to consumer reports) the worst rated mobile phone carrier in the customer service department at least 3 yrs running. as long as they do not take advantage of me in the billing area and hold to their end of the agreement i could care less…
SPRINT INSIDER: These were the customers that had nothing to do but call us every single day demanding credit. And they were getting it because customer care was getting exhausted from arguing with them. So a nickel at a time these customers were collecting literally thousands of dollars in credit balances.
“…We were targeting people that were just outright defrauding the company.”“…We absolutely will not terminate a customer who had a reasonable claim for calling in. But the ones with the $5k credit balances… they’re going to hear us say no.”
This claim I will not believe without proof.
If it’s true, Sprint should have taken it up with their overseas consumer care center, which is incompetent.
I’m inclined to believe them. You have to wonder what the people who call 911 because their delivery pizza is late are doing the rest of the time.
I don’t doubt that there are people who call that often. Some of them might not even have cause to call that much. (Some of the people, I’d be willing to bet, call twice a day every day until they get legitimate satisfaction, and their’s is a righteous anger. I have dealt with Sprint’s customer service. I concluded from the experience that having overseas customer service reps leads to much the same phenom as the internet does. They deal with customers in a way they’d never deal with someone in the same time zone.)
But if any of these people have amassed anything close to 5 grand in a credit balance, because the customer care center gives them money continually to get rid of them, that’s Sprint’s problem, and they should hire a competent customer care service. But I don’t believe it for a second.
“But if any of these people have amassed anything close to 5 grand in a credit balance, because the customer care center gives them money continually to get rid of them, that’s Sprint’s problem, and they should hire a competent customer care service. But I don’t believe it for a second.”
It was and apparently they solved it.