Or I could consider it a service fee of my own time for having to contact and deal with their rude customer service…and wait 22 days for a chain.
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You’re right, if you’re an arsehole who cares about nobody but yourself you could definitely do that. Or you could be a good human, let them know that the second chain has turned up, and see what they would like you to do.
My understanding is you just use the top while the wax was melting (heating up). You don’t need to top while the chain is in the wax or while the chain is hanging above the wax drying.
It’s not my job to help a company with their incompetence.
Stop acting like there is some poor victim here. I contacted them several times and told them about issue. I told them the order has not shipped yet and was still sitting there. They were incredibly rude about it.
Then, stupidly, they still shipped it. After insisting it was already on its way.
Silca is a for profit company. Not a charity. If they can’t get it together enough to ship orders properly - that’s not my problem.
It sure isn’t my problem to contact them, for the 5th time, and try to figure out how to ship stuff back to them.
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I’m confused. For you to get two doesn’t that mean the first order was on the way like Silca was trying to say all along? So they knew it shipped, but shipped a second one in an attempt to satisfy a customer that was insisting it hadn’t shipped, even though they knew it had. And now that you have both orders, you’re keeping the second one.
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That isn’t correct. The order was never tracking.
The first order had never shipped. Which is what I tried to tell them multiple times.
They then sent me a 2nd order because the first one was lost in the warehouse somewhere.
The suddenly, the original order - that they were told to cancel - started tracking from the warehouse.
I’m guessing what happened is someone found my package lost somewhere in the warehouse 2 weeks later and tossed it on a truck.
My original package label was printed 2 weeks before UPS saw it leave their warehouse.
Just to be clear - I contacted them and requested they cancel the order and ship a different one. Clearly they did not. In fact, when I did they were pretty damn rude about it and didn’t even respond to my last email except to just ship another order.
Gotcha. That makes sense. To each his own, but if it was me I’d let them know. Heck they may even tell you to keep the extra chains for the trouble. Then again I’m not the one that went through the hassle you did so I can’t say for sure what I’d do.
I’ve had a situation where UPS lost the item and the manufacturer shipped a new one, and the original showed up a month later. I shipped the original back, but that wasn’t on the manufacturer. It was also a tonnau cover so for the life of me I can’t imagine how a box that large and heavy was lost in the first place.
Maybe I’m doing something wrong, but how do you keep the wire handle thing from falling into the wax. You need to kinda use the lid to trap it outside but also let the chain all go into the wax
Granted I’ve only done two chains so far, but for both the handle just stayed up. I didn’t slide down. They were both new chains so I used the strip chip, so the chain stayed in there about 20 minutes (10 for the chip, 10 for the wax to cool down). I followed the instructions so I rotated the chain around in there at each stage. Maybe doing that kept it up. Maybe the wire was new enough where it held itself up and I’ll run into the program of it falling down with future chain. If it does, I’d just take a small dowel or piece of wire longer than the width of the pot and run it through the middle of the black handle.
I think the issue for me is that when the handle does drop in then the wax goes in and then of course when you try to unscrew it then it pulls the wire out of the screw cap. As you say, a dowel will sort it out, but then as mentioned above, you are paying a massive premium for the ‘ease’ of a kit specifically put together for chain waxing I’m not sure I expected to have to still ‘botch’ some things. Especially when as I say, if the lid mold had two notches/slots in it then it would be perfect.
Yeah that would be frustrating. I just got mine about three weeks ago so maybe they did a design change on the hanger and that’s why mine doesn’t drop in.
This
Molten Speed Wax Chain Tool
Amazon.com
Lol. As I said I’ve gone this the old metal hangar. Which is basically this $19 cheaper🤣
But does show that sometimes there is no need to overcomplicate life.
Their hanger would be fine, but better if they made the plastic rod longer than the top of the pot.
I saw somewhere, maybe one of their videos, that they made a design change based on customer feedback. I only have the new one but I believe the non wire part is longer. I had no issue the one time I have used mine so far.
I use a $5.00 crockpot and a wire coat hanger than I bent to purpose.
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On the wire issue, my first broke on the first use, which was really annoying. The replacement is a better design with a place to grab the metal ferrule with a pair of pliers.
My real method is that when I’m done dragging the chain around in the wax I make sure the end ferrule isn’t in the wax, with it propped up 90° to the chain.
No idea on shipments for the OP, my stuff has always shipped promptly.
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That’s rarely the case. I do not believe Silca is so huge that they have packages that never got picked up and are just randomly hiding in a pile of boxes that never shipped.
I can tell you with certainty, that what often happens is a package gets picked up but not scanned by the driver or at the terminal. And at some UPS terminal your scenario of the random box just sitting there until someone sees it plays out.
If you believe the Silca random box sitting in the warehouse story you tell yourself, surely you must accept that it’s at least equally, if not more likely that it happens with UPS since they have orders of magnitude more packages. I can probably pull up a dozen orders right now from my company that have shipped, have left the building but the tracking hasn’t updated. Sometimes the tracking doesn’t even update after it’s delivered.
In any case, most likely you’re mad at Silca for UPS’ mistake. Silca knows what I know, that almost certainly the package will get to you, and you were the one unlucky guy that got screwed by the UPS screw up, and now Silca, not UPS, the people at fault, are paying the price. *
So we can take out a pound of flesh from Silca and put them one micro step closer to going out of business (fortunately that doesn’t happen that much), and continue to support UPS. UPS isn’t perfect, but they are pretty good and better than the rest for the most part with a few specific exceptions.
What’s ironic is that UPS gets to charge Silca for the delivery twice. Silca gets to lose money overall on the sale. And you’re still grumpy at Silca for having the nerve to engage in a losing money business.
** what Silca should have done is told you they would put a trace on the package with UPS. Sometimes this helps, but often it just buys time. And let you know if the package doesn’t show up soon, they will gladly refund or ship another. But unfortunately, since UPS sometimes has these issues they need to wait a bit. And then offer you a gift card code good for a future purchase for the inconvenience.
*** incidentally, some might notice for several years now UPS has suspended their Service Guarantee on most shipments. During covid it made sense, but it’s convenient to keep it suspended and wash their hands of even being on the hook for refunding the shipping fee on excessively delayed packages:
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee
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I don’t think we’ll ever know for sure - but I can tell you with the best clarity I have after 15 years of doing warehouse supply chain logistics that my scenario is equally as plausible. I’m basing my scenario on the completely untraceable number that suddenly started tracking 2 weeks after the label was created right by their warehouse. It didn’t suddenly materialize somewhere else - it was scanned leaving their facility
I’m not replying to be contrary, but I’ve seen warehouses both big or small have a small order slip between a bin for 2 weeks and then be found later. This happens with both human and automated systems.
To be clear - I’m not mad at Silca for losing the order, or UPS losing it. Stuff happens. I’m upset about the way I was treated when I pointed out that there was clearly an issue.
Simply saying “hey, we’ll get another one out to your right away since you’ve already been waiting two weeks. I will include a return label for you to ship the other order back if it ever shoes up” would have gone a long way.
There are good and bad ways to do logistics and customer service. Some logistical errors are bound to happen - the better logistics the fewer mistakes. But when you’re a “premium” brand charging top dollar for things - I expect customer service to be the lowest hanging fruit.
My intent of this post was simply to gauge if there was something more widespread going on at Silca or if it was just me. It seems most people are saying don’t order from them - order from Amazon. That should be a warning sign for a “premium” brand.
Silca makes great stuff. I’ll order from them again with a different expectation
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You mean you’ll order from them again when you use up the two chains you paid for and the two chains you got for free? /pink