I think that you have just very effectively differentiated the difference between a clerk and a profesional salesperson. I used to love managing the crowds when my stores were very busy. People are a lot more tolerant and patient if you are engaging them.
Like I always used to say, when you come into my store, you’re in my house, and one way or another, it’s me and you until you leave.
I think that too many people in the business are clerks, and can’t be bothered to engage people, or just don’t take pride in their job.
BTW, Tom, the things I listed in my previous post are a big part of why I buy most everything online.