I’m in the market for my first PM and I’ve decided on either SRM or Quarq. If you care these are my reasons:
I want to train and race with power (I have 3 wheels; one basic set for the trainer, some old 404s for training and a newer disc. SRM & Quarq will give me the ability to use the same power numbers and remove the variability of 3 different powertap hubs, plus it is much more cost effective.
I am afraid of the new Garmin pedals 1) they are new, 2) I like my speedplays, and 3) my speed plays have some scuffs on them and I wonder what would happen to all of that technology if I ever took a real fall.
Quarq is a bit cheaper and seems to have better customer service which seems to make this a no brainer but my question is about recent customer service.
Now that Quarq is owned by SRAM has anyone seen a change in customer service? My experience, just gossip from mechanic friends of mine, is that when SRAM bought Zipp, from a retailers perspective, it became a huge hassle and bureaucracy to contact people: they couldn’t just call the guys they knew in speedway anymore.
Any comments on recent (last few months) customer service with Quarq?
I recently dealt with them to have new rings installed on my quarq and be recalibrated. My unit for some reason did not pass their inspection and was replaced with a new cinqo and shipped back with fedex 2 day air. In my three experiences - 2 before and 1 after sram purchased them I have nothing but positive experiences and received outstanding customer service. I would not hesitate to buy another unit from them again.
I’m in the market for my first PM and I’ve decided on either SRM or Quarq. If you care these are my reasons:
I want to train and race with power (I have 3 wheels; one basic set for the trainer, some old 404s for training and a newer disc. SRM & Quarq will give me the ability to use the same power numbers and remove the variability of 3 different powertap hubs, plus it is much more cost effective.
I am afraid of the new Garmin pedals 1) they are new, 2) I like my speedplays, and 3) my speed plays have some scuffs on them and I wonder what would happen to all of that technology if I ever took a real fall.
Quarq is a bit cheaper and seems to have better customer service which seems to make this a no brainer but my question is about recent customer service.
Now that Quarq is owned by SRAM has anyone seen a change in customer service? My experience, just gossip from mechanic friends of mine, is that when SRAM bought Zipp, from a retailers perspective, it became a huge hassle and bureaucracy to contact people: they couldn’t just call the guys they knew in speedway anymore.
Any comments on recent (last few months) customer service with Quarq?
Thanks,
David
I’ll let our actual customers answer this as well, but I just wanted to jump in and let everyone know that there has been no change to our customer service team since the SRAM acquisition. We still have the same great folks on staff (Kai, Shayna, Diana, Tony, etc). Jim (Quarq founder and my husband) and I have taken great pride in the awesome customer service team that we have and won’t let anyone mess it up if we can help it.
You can still call or email our office directly - no changes there. The contact info is on our website.
Saturday: Quarq failed
Monday. Quarq customer service sends me 2day FedEx Label, I ship it to them on Tuesday.
Thursday: Quarq receives my PM, fixes it, and sends it back with UPS 2day.
I really don’t think that I could ask for anything different. I wish all companies had this level of customer service.
I bought a Quarq after the SRAM acquisition. LBS had absolutely no trouble with them and in getting my myriad of questions answered (some of which needed Quarq to get answers for). No trouble at all with the power meter, so I’ll let the previous posters comments stand.
Mieke, Shayna, and Kai are totally awesome. They have the best customer service bar none. Not even close.
I’m in the market for my first PM and I’ve decided on either SRM or Quarq. If you care these are my reasons:
I want to train and race with power (I have 3 wheels; one basic set for the trainer, some old 404s for training and a newer disc. SRM & Quarq will give me the ability to use the same power numbers and remove the variability of 3 different powertap hubs, plus it is much more cost effective.
I am afraid of the new Garmin pedals 1) they are new, 2) I like my speedplays, and 3) my speed plays have some scuffs on them and I wonder what would happen to all of that technology if I ever took a real fall.
Quarq is a bit cheaper and seems to have better customer service which seems to make this a no brainer but my question is about recent customer service.
Now that Quarq is owned by SRAM has anyone seen a change in customer service? My experience, just gossip from mechanic friends of mine, is that when SRAM bought Zipp, from a retailers perspective, it became a huge hassle and bureaucracy to contact people: they couldn’t just call the guys they knew in speedway anymore.
Any comments on recent (last few months) customer service with Quarq?
I really wouldn’t worry at all about Quarq customer service. From what I can tell, all the same courteous, competent people are manning the phones. It seems to be one of those few companies with a one-sentence customer service training manual: “Make things right.”.
Well in terms of recent then I got my latest email from Shayna this morning. I think they may have been a bit busy in the last few weeks with the shows, but I don’t think that’s got anything to do with the SRAM acquisition. I also had an email from Mieka a couple of weeks back. In both cases then I got what I needed and all was sorted.
So from my personal experiences in the last week in getting my new S975 fitted and talking to a Joule then it’s been pretty good.
I was able to order the new compact Cannondale powermeter via a few e-mails despite this item not even being listed on their website! Awaiting arrival of this item so I can ship my Hollowgram cranks to Quarq for installation.
I have had no trouble with SRM customer service either. They have replaced head units for me that were not functioning right. Return time was about 1 week. Easy.
But I love competition too. Quarq is good for the market. If I did not have 3 SRMs, I would probably try a Quarq. I wonder if they are ever going to run a “trade your SRM for a Quarq” program…probably not. I might bite if they did though.
Bottom line, you are getting a PM. And one from a top shelf company. Cool.
