Quintana Roo Shout Out

I wanted to take a quick second to give some props to Brad DeVaney and the folks at QR. I found out that an old wrench installed a star-nut on my 2007 Seduza fork rendering it unsafe to ride (contrary to Chip’s advice!)
I shot Brad a quick PM asking for advice and he immediately pinged me back and has been a huge help pulling out all the stops to get me a new fork despite the fact that he, nor QR has any responsibility to do so.

To be clear, I didn’t ask for or expect anything, just some advice from the guy who designed the bike on whether I was risking my pearly whites by riding it. I thought the gesture deserved a public thank you to Brad, Tres and QR. Glad to see them back in the game!

Brad has been very active on the forum lately and has been very honest and helpful in replying to question’s about QROO. This type of general helpfulness and marketing (along with a nice new lineup of bikes) may just get QROO back in the fight. I am glad they took care of you, that is outstanding customer service. Something you don’t get very often.

Brad has enjoyed participating the forum.

Quintana Roo uses QR as it’s abbreviated reference. We’ve moved away from the QROO slang that was used in the past (and sometimes confused people). For 2009, all of our downtubes are back to Quntana Roo.

It’s been fun watching people ask Brad questions and essentially put together a FAQ about our new bike design.

Thanks for the heads up on Brad. Now I’ve got to shrink his ego so he’ll fit back in his office. It shouldn’t be hard to do.

Mac McEneaney
Director of Sales
Quintana Roo, Litespeed, Merlin

Dear Mac:

Well not all are good news, I’m so glad that you and Brad are finally taking problems in your own hands because a year ago it looked as if someone wanted QR to fade away and disappear. I had a Caliente with about the same problem, my bike shop sent the bike back to QR at first they told us they were going to give us a new frame and fork because it was damaged, then they said a new fork, when the bike got back it had neither! nor it was fixed, I called and someone at QR told me they had changed some parts that were worn-out in the headset and that the bike was safe to use… safe for him because it had the same problem… I really don’t like moving in circles so I told the bike manager to get rid of the frame set, and it took him about 6 months but he sold the thing. And I was happy because I used the money to buy other things I needed.

But the real story is that I was not completely happy, I really, really liked QR, I was happy with my bike until it went wrong, and I hated the service I received, at that time there was no one from QR in this forum. So it was sad for me because back in 1989 (give or take a little) when I bought my first tri bike it was a QR quilo, it was black! then in 95 I got the purple and silver and I loved that bike so much!!! that last one stayed with me for a looooong time. When I returned to triathlon and decided I wanted a good bike I bought the Caliente, and my wetsuits had always been QRs… so really I was not happy, I was sad, and angry, I’m over it now. But I wanted to tell you my story so from here on you make sure your people do what they are doing with itseazy, because a year ago that was not the case with me.

I really hope QR comes back, and that ABG starts taking the brand more seriously and with the respect it has earned through the years and the one it deserves.

Thanks.

i’ll add my little story - good one this time:

When my LBS got in my Caliente last August, they discovered
during the build that the carbon part of the rear wheel(a Real
Supersonic 60) was not bonded properly to the aluminum rim.
QR took the wheel back and got a new one back to the shop
in a couple of days. Apart from that, everything has been
great over about 1200 miles, still counting.

Speaking to Slowmans complaint about OEM parts, I too was
not impressed with the stock QR branded saddle - it’s now in
my parts drawer and was replaced with a Selle SMP Evolution.

nor it was fixed, I called and someone at QR told me they had changed some parts that were worn-out in the headset and that the bike was safe to use… safe for him because it had the same problem… I really don’t like moving in circles so I told the bike manager to get rid of the frame set, and it took him about 6 months but he sold the thing. And I was happy because I used the money to buy other things I needed.

Let me get this straight… either QR was right and the bike is safe to use OR you sold someone a bike you deemed unsafe to ride.

hmm those two conclusions are not mutually exclusive…

“I really hope QR comes back, and that ABG starts taking the brand more seriously and with the respect it has earned through the years and the one it deserves”

when saucony sold QR to ABG back in 2001 or so, saucony had just hit it big with its line of retro shoes (nike, and a lot of companies, were riding that wave). saucony added about $50 million or so worth of revenue through its “originals” and it was very easy. why fart around with a $4 million bike/wetsuit company when you could add footwear revenue that easily? so they sold their struggling bike company and stuck with footwear.

since that time, saucony has itself been sold to another company, which was itself sold to another company, and i think it’s doing fine but it just goes to show you that you just never know what the future will hold for you.

enter ABG.

it was my sense that what ABG really wanted was an august titanium brand like merlin—which along with QR made up the saucony bike division—and QR was thrown in as the “player to be named later,” or “help with the salary cap.” when the lynskeys first sold litespeed, it’s revenues were something between $15 million and $20 million i think, and litespeed was a red hot brand. but in the interim, titanium has taken a hit, there is no secret there. regardless of the strength of the brand, titanium has a trendline about like steel back in the early 90s. no brand was immune from this.

but during this time, over the past 5 or 6 years, it seemed like the owners of ABG just didn’t want to admit that the throwaway brand, QR, had more upside (on paper) than the important, preeminent brand (litespeed). so QR sort of rolled along, but without a lot of vigor behind it.

i sense (and it’s just my guess) that sometime mid last year somebody woke up and smelled his coffee, and realized that:

  1. triathlon was the largest growth sector in the cycling market;
  2. regardless of how badly they munged it up, QR retained a strong narrative and brand appeal;
  3. this is the one brand they owned that could be made out of carbon with no apologies given.

if i was to make a guess, i’d say QR is getting a lot more R&D and tooling attention and budget than litespeed is. i don’t know this, but i’m guessing it’s the case. i think the ABG guys were rummaging around in their closet, found this brand, and realized it might be the best brand they have if you project forward 5 or 10 years.

accordingly, i think you’ll find this brand making a comeback, because of the change of heart i describe above, and because of the strength of the bike products in 2009, model by model. of course, i’m just guessing all of this. no one at ABG has said it to me in those terms. it’s just my sense.

it’s not that i think litespeed is not a worthwhile brand. i think it’s a great brand. it’s just that QR still has pretty robust brand equity, and if you want a brand that has the most upside, that can be realized the quickest, with the least cost, that pretty much advertises itself if the product functions, QR is that brand of the three that ABG owns.

Yes to both,* *I’m no expert to say QR was wrong, but the service in my opinion was wrong and miss-guiding so I did not trust them any more. And the guy that bought the frame was told that it had gone to QR for warranty repair and that the original owner was not happy with the result and did not wanted it any more, so we (the bike shop and I) were always straight as to what had been going on with that frame.

Slowman, as always you have hit the bullseye, a year and a half ago when my problem was still unresolved, litespeed announced it was going to work with NASA in a Mars mission, thanks to their expertise in welding titanium, but as you said, people wanted carbon, and I was not seeing any new litespeeds in transition areas! At that time I think they thought that the Mars mission was going to help them sell more titanium bikes, but I’m guessing the result was less than what they expected.

Their QR bikes are very good, I liked mine a lot, and wanted to keep it, the problem was never about the bike it was about the people at ABG not taking it seriously. So yes as you say the brand practically advertises its self. Some people (like I did) just go and buy it because what the brand represents and that “true to the tri” thing in the chain stays. All those adds published 2 or 3 years ago that read “RIP CARBON LITESPEED” were ridiculous, they killed their carbon efforts, and with it I guess they wanted to kill QR.

That my problem was unresolved is not a surprise, I don’t know the story behind Bjorn Andersson, but the split happened at about the same time! which only tells me what I knew. They were having second thoughts about what the future for QR was… and as you said thankfully they woke-up.

Lets wait and see what they do, it will take me some time before I can return with my few dollars to do business with them, but I’m sure I would like to do it if they promise to be good and show their customers some respect and appreciation.

Thanks for that excellent story

G.M.