First of all, I ride a QR caliente (the old orange one) and use a QR wetsuit (the second of the line with the blue front, second suit of the same type for me). Until about a year ago QRs service was based in germany and was excellent.
This november, I handed the wetsuit to my local shop with a 3cm cut to repair:
- The support is now based in GB
- email communication takes forever
- the suit is still not repaired
- Now QR thinks, the suit cannot be repaired. Any diving shop can fix such a cut in 2 days!!!
It is not my shops fault, they try their best. I will claim the unrepaired suit (after 3 months !!!) back and have it fixed locally by a diving shop.
I was very much interested in the new CD01, one potential customer lost. With this kind of service, shop-brands will for sure loose market share to online brands like canyon.
QR already lost most retail outlets in Austria, maybe the European market is not attractive any more?