After ordering two Di2 batteries months ago and a number of e-mails sent back and forth asking me to give delivery more time.I get a e-mail from PBK that, After 40days they can not Track shipment,offer refund or replacement. We are sorry for any inconvenience.I used Pay Pal and they of no help(again too much time went by). Guess I am done with PBK.
Wow, that is sh!tty business if what you’re saying is true.
Yea think I ran into this last summer (13) waiting for some tires that never showed up. I’d used PayPal but charged it to my Amex card. I was able to get the $80 back by opening a dispute the charge thru am ex. Like you decided was done with them.
Holy crap. I order all my tires and inner tubes from PBK. I have probably made 10 separate purchases from them over the years and have never had any issues.
i wouldnt give up, keep the pressure on them. Post on their pages, etc. Dont stop until you get the result you want.
Did you transfer funds from your bank to PayPal or use your credit card via PayPal? If so, call them and put in a claim.
I too had good buying experiences prior to this, buying Conti 4000 tires a few times from PBK. At the time I had a balance in my Pay Pal account if not they take out of a checking account.
A PBK shipment of mine never showed up. I filled out their form and had a refund within a week.
wait, what? no refund? That’s stealing.
I had the same issue but from a different company (big in the triathlon world here). shipping is from California but never received the goods. Looks like UPS and USPS dropped the ball and lost tons of shipments during the holidays. Called the company and basically the same thing PBK did to you. Wait 30+ days, file a claim, etc. I ended up calling my credit card and file a claim instead. More frustrating, it was a Christmas gift for my wife.
As for PBK, ordered tons of stuff from them and never had issues with them.
Thanks for the heads up. Know who I will not be buying from.
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I ordered something from them on Jan 6 and received it today.
Just FYI for anyone. My order was over $200 ($202) so it got inspected for customs.
Duty was $.70 but the total fee was $22.20 so I got hosed pretty good on that one. Perhaps if I kept it under $200 I would have saved the $22.20. I have no problem paying duty but another $21.50 is BS.
jaretj
I order from them from time to time. I have one order that recently shipped. The order before that took 4-5 weeks to arrive.
Other than slow shipping because the package get held up in customs I have only had 1 issue. I ordered 4 Continental GP4Ks tires and they sent 2. I let them know and they refunded the money for the items I didn’t receive.
I ordered tires from them at the beginning of December - sent an email on January 20th informing them they hadn’t arrived - then they arrived the next day - over 45 days for the delivery. With any luck you might still get your order - but it is unnerving in this immediate delivery world we live in when something takes that long to arrive. This seems to be a consistent issue with Pro Bike according to other forums/posts.
Sorry to hear that. Ive had nothing but good experiences with PBK. Hopefully you have a solid resolution with them in then end.
Argh. Ordered a bunch of nutrition stuff from them from NZ - wish I’d been able to see this thread first. Tracking OK so far.
Same for me. They replied to tracking inquiry and said they’d resend. That was 3 months ago.
Wonderful. I think I’ll cancel and claim a refund from the bank…and point them at this thread for the reasons. I need the stuff now, not in three months! What a bummer.
Keep in mind customs can take their sweet ass time and hold your package their as long as they want. I would guess most packages get to the US within 3-5 days and then they sit and wait to be ‘inspected’ to ensure its not from a terrorist.
I ordered something from them on Jan 6 and received it today.
Just FYI for anyone. My order was over $200 ($202) so it got inspected for customs.
Duty was $.70 but the total fee was $22.20 so I got hosed pretty good on that one. Perhaps if I kept it under $200 I would have saved the $22.20. I have no problem paying duty but another $21.50 is BS.
jaretj
Understand the duty cost, but what was the ‘fee’ for?
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