So I sent back my PT more than 2 weeks ago. After overhauling the hub due to severly worn cone, the thing stopped working. No power numbers.
They initially told me 3 days turn around time. I call them a week later then they said “hopefully we’ll get it out next week.”
Has anyone had to wait this long for their PT? I did my first A race w/o it as I planned to use it. Next race is in 2 weeks. I’m losing patience.
Yes. Supposedly most of the SL’s were sent back this year so they are pretty busy.
I am probably weird but I have multiple wheels so I don’t have to worry about this sort of problem.
Even if you had an SRM it has similar issues - you have to send it back every two years or so for a battery change.
In 7 years, I never sent my old SRM crank in once. I changed the battery myself for $10 and 30 mins labor. I also submerged the old crank several times. Don’t try that with a PT.
I have a 2005 SRM and I’m just quoting the manual. You changed the battery in the powercontrol and the CPU yourself? At the cost of this thing, I figure might as well have a pro take a look at the operation of the thing just in case, don’t ride this bike in the winter.
Just the crank battery. Changing the battery in the PCIV is a big ordeal. I still get an acceptable number of hours per charge will probably upgrade to the PCV in a few months anyway (I just upgraded to a pro crank).
In 7 years, I never sent my old SRM crank in once. I changed the battery myself for $10 and 30 mins labor. I also submerged the old crank several times. Don’t try that with a PT.
I wouldn’t advise swimming with your bike on your back during the swim in order to save a few seconds in T2.
IMHO, Powertap/CycleOps/Saris/Graber is one of the great companies in the bike industry. If I’ve ever had a problem with my powertap or cycleops or saris racks, they have taken care of it as quickly as possible.
So if they say they are working on it, I’d beleive them. Maybe they are waiting on some back ordered component.
-Scott
i have to agree here. my CPU didn’t work 100% when i got it and i had my new one within 4 business days, before i had a chance to send mine to them.
k