Hey Polar rep we had to reload the Polar software and when we did we can no longer see past workouts in the calendar. They are on the hard drive in files and we can see them. How do we move them back into the calendar portion of the software?
Thanks
Options, switch person, add existing person, browse to the person’s .ppd file. Forgot to add, if the person is already in the list you can restore their files.
UH OH! Kidding. Did you try “C DRIVE” > Program Files>POLAR>POLAR PROTRAINER>Locate folder with your name> from here it gets tricky. In theory you are saying that if you open up the 2009 folder it is blank? You could/should have a back up folder. You might be able to drag a back up folder into 2009? You could PM after this post if you want and we can take it from there.
2009 folder is not empty all the files are there. The only place where it is blank is the actual calendar section. So all we need to know is how to get all of the workouts to show back up in the calendar. Thanks for your help.
Let’s try a very simple Polar 101/CSI investigation, open PT5, on top, click on OPTIONS>SWITCH PERSONS> make sure your name is active, CLICK ON IT. Pray this works, I am running out of ideas 
Okay, created new person so now I have two of the same person. The creation of the new person made the old files move into the calendar with no problem. However, now when downloading from the watch the program puts the exercise into the person with none of the old files. How do we get rid of the other person and make the new exercises go into the calendar with the recovered files.
Thanks
Call customer service, this is their department
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Didn’t get home until after 7 pm so could not call. Same thing with customer service. I can’t call from work so limited to email and they have not replied back. Can I call Thursday.
Go to OPTIONS> PERSON PROPERTIES>under GENERAL, make sure athlete #2(the second person you created is listed under PERSON INFORMATION. This should make this the default athlete.