I bought a set of Hed aero wheels via EBAY. Thinking it was a great deal I went ahead and bought it now. 10 minutes later I realized that I did not know what size it was 700c or 650c. I thought no big deal if it was the wrong size I could just resell them on EBAY. Well it turns out it was a 20 inch!!! Who the heck would build a set of aerowheels for a 20 inch kids bike!
I know I know stupid me…
I now have a complaint filed against the seller because he refuses to give me a refund. He only shipped the wheels 10 days later after I filed the complaint. I refused the wheels and he has received them again.
I paid via Paypal. Can I stop payment on the VISA card? what happens to my Paypal account? I have been buying & selling a very long time but this is the first time I ever ran into this problem.
It’s your responsibility to read the description of the auction and to ask ALL questions pertaining to the item that you want to buy.
To refuse and send back the items without some discussion with the seller, meaning some agreement, is irresponsible. If there was no reference to Return/Exchange Terms in the auction and especially if this is a private seller then I think you are SOL!
I’ll give you and example: I bought something I needed for a quick gift via eBay a couple months back and in my haste I didn’t look at the payment terms. I always pay via Paypal and assume just about every seller takes it now. Well in this particular case the seller did not take Paypal. I emailed the seller and explained my situation of needing the item ASAP and that sending a money order would just add a lot of time to the transaction. He understood and apologized for not taking Paypal but there was nothing he could do. Once I realized he wasn’t going to budge and I knew that I would have to send him a money order and I did and the item came to me as promised. It was my fault for not looking not his!
Who the heck would build a set of aerowheels for a 20 inch kids bike!
Obviously nobody! Of course you did fail to consider a couple alternatives like recumbents or hadn carts for paraplegic athletes!
I do not think the simple fact that someone places “no refunds” does not get them out of the liability of receiving payment for nothing. He received the merchandise accoding to the UPS tracking.
Like I said, its not like I noticed 10 day s later, it was 10 minutes… And the fact that it took him 10 days to ship it after ignoring my emails.
Look I really dont care that much about the money, I’ll just look at it as lesson learned.
What will Paypal do if I stop that on my credit card end???
It depends on how much you value your Ebay history/credibility.
According to eBay guidelines, 14 days is considered “reasonable” time to both pay and ship an item…assuming there isn’t a clause in the auction which states otherwise.
It doesn’t matter if it was 10 seconds. Once you hit the submit button, it’s an agreement. Although…you can retract a bid if the auction is still open, but that’s goes against your history as well.
IMO, it was a mistake to refuse the item. Now, you lost your money and don’t have anything to show for it.
It doesn’t look good for you at this point. If you feel strongly, there are mediation services available through eBay.
At the same time, the wheels are valuable to someone…either recumbent or BMX. The highest-price BMX racer on ebay had Hed wheels. With the Olympic coming up, perhaps a racer might like them…
does that give you the right to keep the money? most reasonable people would have worked something out. I offered the kid 50.00 for his trouble, plus the shipping.
So, I’m assuming you paid PayPal via your CC company rather than bank withdrawl…
I’m not 100% certain, but have heard stories where the CC company will deny the charge to PayPal…and then PayPal would ultimately retract the funds from the seller’s account.
Seriously though…I would try to exhaust your resources to deal with the seller. The $50 sounds fine, but I imagine he/she already incurred that from the shipping charges.
I’d offer…5% of the final BIN price (or whatever the ebay listing fees were), the shipping costs and an extra $50 for all the hassle…but ONLY if they agree to positive feedback.
The Seller needs to recoop their money and feel they got something for dealing with your mistake. Don’t cover it up…just admit your fault (just to make them happy) in order to move on.
I bought some 303 clincher for a female friend. Rec’d them, wheels were all hacked up. The seller claimed “wasn’t my fault, I sold them for a friend…deal with him”. I went back and forth on emails…everything got nasty. It was terrible. Finally, I decided to have the wheels rebult from Zipp, listed them back on ebay…and got $150 more than I had into them! He rec’d negative feedback, I got $150. I won. ;o)
Lots of sellers pull this schtick on Ebay. Essentially, they sell something they know is very old technology or rarely used technology and don’t disclose it in the ad. As a buyer, it is your duty, IMHO, to ask when a seller fails to disclose. If he had refused delivery of the returned wheels you would have been stuck. Lesson learned, I’m sure.
I’m glad it worked out for you, but caveat emptor is very much the operative approach when buying on Ebay.
I had ONE bad transaction (out of 401) where a guy I bought a $15 cap from gave me negative feedback because I inquired about where it was 3 weeks after I paid for it. I complained to Ebay and they shut down his account.
