I am trying to contact Orca but the email provided at the site or the form that you fill out on the site keep coming back.
Does any one know a way to contact them?
I have a Sonar wetsuit and the rubber of the silver panels at the shoulders are cracking. Does anyone have had this experience before?
Nobody had ever any problems with an Orca product?
Where did you buy it? I would imagine whomever you bought it from has a product rep, and that said rep (if not the store itself), would know how to get in touch with Orca. However, neoprene cracking is not uncommon. The rubber in all suits “dries out” over time. Especially if you leave it exposed to UV light (part of why they recommend storing it inside out). But if you swim in it a lot too, then the elements, taking it on/off, etc. all contribute to wear and tear. If you live somewhere very dry, that can also take a toll on the suit. Wetsuits should last probably two years before the performance starts to suffer for the average triathlete. But a lot of things can make them wear out faster…
You can’t contact Orca directly for warranty work, you must go through a dealer.
Speaking as someone who has had to send back 2 suits and is currently contemplating sending the third back as well.
1st one (speedsuit) - seam came open in arm, 2nd one - they replaced speedsuit with a evo, neck seam ripped open first time out, 3rd one - upgraded to a pflex, tape is coming off one of the seams at the neck exposing loose threads which I’m sure will start to come out.
They’ve been fairly responsive but the quality is obviously leaving something to be desired.
You can’t contact Orca directly for warranty work, you must go through a dealer.
As a manufacturer, I will concur. In this situation it is always best to go back to the dealer where the suit was purchased first. If that does not work out and sometimes it does not or you don’t get the customers service that you are hoping for, then you shoud contact the manufacturer directly.
I agree with Jordan, that wetsuits need to be taken care of carefully, to get the most life out of them - particularly the high-end suits. The neoprene is more sensitive and needs to be treated to a bit of TLC.
- Always rinse with fresh water when you get home from a race
- Hang up to dry right away.
- Do not leave the suit in the car or out in the sun
- Do not store near a heat source or in high heat. Should be cool and dry.
- In the spring soak the suit in water and let hang dry as the suit will have completely dried out over the winter
- Always use caution when putting on a high-end wetsuit. Be very careful with fingernails. Try to use the pads of your fingers.
Hope this helps.