contact Paul Thomas he posts on this forum often under his own name
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I don’t work for them, but get great support from Kuota. I have sent Patrice as well as Paul Thomas an email pointing them to this thread and your rightful frustration.
sincerely
Dev
Totally reasonable. Good to be proactive and not blame a shop for something out of their control. My advice would be to cancel the order and make sure that Kuota and their rep know exactly why…misinformation and lack of communication. Most companies understand loss of sales more than any other type of communication.
I had a similar situation with my kuota, but it was the rep, not the company. They need to do a better job finding people that actually want to work for them. I even worked at a bike shop at the time, and it took me a month to get a hold of the guy that was responsible for making my order happen.
Love the bike, but ridiculous service.
Stadler had lots of problems with Kuota as well.
Hope everything turns out alright for you.
So … another year on that POS you’ve been riding. What a shame. 
The Kuota may have been newer, but it wouldn’t have been any faster. There’s your consolation.
it’s too bad when a company as a bad distributor or bad reps. I would talk to Paul Thomas and see what he can do.
Why is the frustration? This is normal with almost all high end bikes. Just do a search about specialized transition. How about the funny case of Giro Advantage?
Stadler had lots of problems with Kuota as well.
Hope everything turns out alright for you.
Kuota had lots of problems with Stadler…
Hi
I am sorry, but this is LAME!
Applenutt Said " I did not mention in the original post that the local Kuota rep was selling the bike to me through the authorized dealer at “PRO” discount for sponsorship."
That was a huge omission…seriously. And it completely changes the story.
In no way does it excuse the continuing line of “next week” and so on. But this type of deal is outside the usual chain of customer/dealer/importer.
That type of bike deal waslargely between you and the rep.
You should have been on him, not Kuota. He should have been on Kuota to deliver your KK.
In many cases, bikes for reps and other 'bro deals get in line behind profitable transactions. When supplies are tight, paid up dealers get products before reps and pro deal peeps.
You might want to edit the original posting of events as that puts the tale in a very different light.
tom
Triumph Multisport
not a Kuota account
I agree with you but if he was communicating with them and they knew this and told him numerous times,“one more week” then he has a gripe. They could’ve at least said,“hey, we’re giving you a deal, you’re just gonna have to wait.” Kuota’s not good for me anyway, top tube is too wide, but they look great.
Very reasonable!!! There are very few companies across the board that provide customer service these days.
I had a similar experience with an online tri-shop and had to file a claim with my bank in order to get a refund. Never received any type of explanation from the shop. Although I finally did receive an e-mail message after I kicked them in the rear, requested a refund and filed a claim with the bank; stating that my order could not be processed/completed due to funding reasons. No sh!t…that’s because I filed a claim with my bank to get a refund, since you would not process the refund request…
As stated in the original post, the order has been cancelled. For me, the final straw was the lack of response from my email. I did not mention in the original post that the local Kuota rep was selling the bike to me through the authorized dealer at “PRO” discount for sponsorship. This was another reason to cancel the order b/c I did not want to represent a company that I didn’t feel GREAT about.
I have to agree with TomP on this one. My understanding of a Pro deal is that they are a substantial discount and take the back seat to inventory being sold at retail. Any communication with Kuota before you made the purchase is irrelevant. The stock they show is probably what they have on hand for normal retail delivery not “pro” deals. After the purchase, I would think that the Kuota rep would have been your point of contact.
That might also explain the lack of response by Kuota to your emails. They were extending a special deal to you, and you wrote them to complain about service.
If the facts are wrong, or I am misreading something, I apologize. That’s the way I see it.
Stadler had lots of problems with Kuota as well.
Hope everything turns out alright for you.
Kuota had lots of problems with Stadler…
Stadler put Kuota on the map. Kuota should have been kissing Stadler’s behind.
Hi,
For Norman (or any other Alpha Level pro) there is much more to it than the bike.
It is money, support, advertising with the athlete, and several other sub factors.
There is probably much to their break up that is not public knowlege, but honestly, Kuota need Norman much more than he need(ed) them.
Napolean looks plenty fast and pretty on his Scott.
And Potts will be looking big and strong on his KK
cheers
Fair enough, no complaints then.
I didn’t realize that bike “deals” took a back seat. In that case there’s no telling when I would have received the bike, as long as there was demand from retail paying consumers. I honestely didn’t know that, thanks. I deleted the post.
i think if you are going to drop some serious cake on a new ride you should get some good customer support either from the shop or the company…and people wonder why we dont support our local bike shops…they need to push the issue just as much as we need to push it
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Not to beat the dead horse, but just because you got a pro deal doesnt mean that you are then open for being delivered misinformation. If you are at the end of the line, then they should have said that, instead of “next week.”