I remember them saying to me that the replacement headphones were not eligible for warranty. I have no confidence in their product. I ended up purchasing a pair of “cheapo” bluetooth headphones off amazon and they’ve been great.
With Apple and most likely android removing headphone jacks, jaybird business looks promising. But their products are much like Garmin. Questionable. At least Garmin knows this and responds with almost no questions asked.
I did file BBB dispute. I’ve had excellent responses with past disputes. Let’s see how this goes.
Almost every electrical product is questionable for hardcore athletes. The reality, is we are not their target market, and everything in life these days is resorting to the lowest common denominator. While there is money for Jaybird to be made on triathletes, they don’t want to engineer products to be able to handle the sweat, humidity and general abuse that endurance athletes can throw at them. If warranty becomes so costly that product improvement and supply chain is cheaper, they will do it, otherwise they will design products for the typical user who may use these in nice environments and sparingly. They will milk that cash cow, and allow devices to fail so they can sell new ones.
The same goes for Garmin. We use the products every day. Their typical customer might be someone who uses the product once a week on average. In the 20+ Garmin devices I have had I don’t think I have one that hasn’t failed at some point .
Wrong. One of their sponsored athletes is Jesse (?). Aviator sunglasses guy. They advertise in every triathlete magazibr.
Sure they advertise but you pay based on some sort of ROI. The bigger the audience the bigger the cost. but that doesn’t mean sponsorship coordinators, advertising buyers, etc really understand triathletes, or the engineers etc do too. Or just because they think we are a good market on paper doesn’t actually make it a good market if the say correlate warranties to sales or track ROI over time. If you advertise to a segment though that doesn’t mean it is your target market either. You will grab low fruit, high fruit etc. And obviously just because u try to grab a small
Market, doesn’t make it your target market!!!
Companies pay Ironman all the time for booth space one year and then realize it wasn’t worth it and never do it again. Doesn’t mean everyone is like that, some companies make it work. Same goes for sponsorship,
Lots of companies that don’t understand the return pro athletes offer over estimate the return and is why we don’t see those contracts renewed.
I have thought about writing a post for many years
in regards to Kona. Sponsors don’t understand if they want their athletes to perform the best maybe sitting out in the sun all day is NOT a great idea. But yet they do it. Point being again I don’t always think every department at a company has all the answers. just because they do something doesn’t mean
They will continue to do so in the future or if they are given better information (feedback from
The athlete that won’t happen because they won’t bite the hands that feed)
If triathletes are their target market they will fail. Triathlon is a small and dying business.
Fwiw, I have a great little MP3 unit that works great in every climate I have lived in except Florida (in the summer). It doesn’t work, it will die within a couple of runs. Same thing with somethings in Arizona when left inside the car in summer. The reality is engineers design things in bubbles. Extremes can be tough, and triathlete tend to be pretty extreme if they use something for activity.