Anyone have a contact at ISM? While riding today, one of the rails just snapped about an inch or 2 in front of the seat post attachment. Just broke, strangest thing.
Thanks
Just wanted to pass on the update here. So I called ISM and talked Steve, who answered the phone. After telling him what happened about the seat rail breaking, he asked if he could just send me a new replacement. Honestly, I was happily surprised by his offer. He asked me to email him some photos of the broken saddle, which I did, and when he replied, I noticed his email sig line indicated Steve was the founder and CEO of ISM! How great is that - answered the phone, offered to replace the saddle, and shipped it the next day.
This type of hands-on management and customer service is outstanding. I’m a customer for life.
Thanks to ISM and Steve!