IM Cozumel - Question

So I’m currently registered for IMCoz but will not be able to race this November unfortunately due to a family engagement that was unforseen when I registered. I emailed the contact via website and and they mentioned that there are no refunds or transfers as noted on the website.

I don’t want a refund just possibly roll my entry to next year or get possibly half credit for next year’s race entry registration?? Does anyone know of a contact person or the specific race director that may be able to help me out. I know how fickle IM entries are but even NA sports give a partial refund. Any help is greatly appreciated. Figure it can’t hurt to ask if there’s someone out there to help me out.