I’ve been reading the threads over the last couple of days regarding Nytro’s customer service. My experience is that their customer service is ok but definitely not great. Most of their guys know what they’re talking about but not all of them. When it comes to taking care of beginners, Nytro totally misses the boat. I’ve been going to Nytro since I got into the sport and all I ever heard when I went in there was how they “just fit Craig Walton” or “Mikele Jones was just in here”, etc. Who cares! Beginners definitely don’t.
The best shop in the tri business when it comes to customer service is FinalKick Sports. Jerry Frostick is all about taking care of beginners. He is super motivating and you’ll never hear him name drop (even though he knows almost everybody in the business). He will personally take you under his wing and make sure you get the right gear. He’ll then come up with a personalized training plan for you and it does’t stop there. He will take a personal interest in your progress and you’ll get an occasional phone call from him to make sure you’re having fun. Jerry has totally hooked me up and my sister-in-law.
The only thing that sucks is that he’s in Va Beach and I live in San Diego.