I Think my Oakleys Got Tampered with in the Mail

Triathlon Forum
1

Ordered some custom Flak Jackets about two weeks ago, they finally came yesterday. Notice the box has sort of a big dent in it, weird. Then notice that the white FedEx label that Oakley placed across a seam of the box has obviously been cut in order to open the box after it had been sealed, and a clear piece of packing tape has been used to (hastily) reseal the box, the one end of the packing tape was all bunched up and not even smoothly applied to the box.

Called Oakley before doing anything, they said to open the box. The black Oakley box inside the carboard box was also dented in a similar fashion. But the glasses come in a hard case. However, these we either a sloppy pair of Oakleys or something had been done or had happened to them. Typically, I find the arms either want to lock open, or be completely closed. On these, in the open position, the arms had a significant amount of play in them, about 1cm on 1 side and .5cm on the other. So if you held the glasses by the nose bridge and the arms were in the open position, they would sort of flop inward a bit. Also, the ear socks didn’t really seem to fit the frame very smoothly. But the colors were all correct, black and gray, lenses looked right, G30.

Oakley wanted me to send them back for them to look at, then if they were OK, they would return them to me, if not, I’d get a new pair. I said, after waiting 2 weeks, I wasn’t going to wait for the glasses to get back to Oakley and then back to me. Furthermore, whether they had been switched or damaged, something had obviously happened to them and I didn’t want this pair. I flat out told them that I would not accept the fact that they might return this pair to me, mostly because of the issue with the arms.

The rep went away for a while, came back, said he’d send me a label to mail mine back and that they would build me a new pair and overnight them. Very good response so kudos to Oakley for that even if it took me putting my foot down.

But, what the heck happened to my glasses? Switched in the mail? Dropped/crushed somewhere in house at Oakley and opened up to inspect before mailing them out? Really a weird situation, I can’t imagine a scammer intercepting the box, switching out mine for some fakes with all the right colors and then selling mine. I have no idea.

2

I can’t imagine someone would be tricky enough to swap out just parts of your glasses… not to mention tampering with the mail is a felony isn’t it?

I say don’t worry about it – you did the right thing and got a great result from Oakley. My friend is an Oakley dealer and he’s got nothing but good things to say about them.

3

They guy at Oakley said it isn’t a common problem, but that is has happened before, boxes being opened in the mail.

I guess more likely is they were packed, someone in shipping at Oakley or FedEx stepped on the box or something, opened it up to make sure they were Ok, then taped it up and sent them out hoping no one would notice?

4

You ordered custom Oakley’s, had the box tampered with, and felt a bit skittish about having to put your foot down for resolution? Crap man, I’d be fraking out left and right. Go on you for remaining civil.

Having worked on a UPS loading dock in college, I’d guess someone opened your box, wore the Oakleys or played with them for a shift and then sent them on their way. Would be interested in seeing if the package had any delays in transit.

Bob

5

There are dishonest pricks everywhere. My business ships packages every day and had a short period where we were shipping out lots of Zinka sunscreen. We’d ship multiple tubes in a sealed box. During the course of one week in particular, we had 4 different customers call and say they were missing more than 1/2 the tubes we’d sent them. We have to assume that someone along the shipping pipeline simply cut open the boxes, took the tubes out and re-sealed them because the customers would describe to us that the boxes looked as though they’d been cut open and re-sealed. Bummer!

6

HAHA, thanks for the compliment.

Your guess is probably right, Oakley said they were going to do an investigation of the transit of the box. It was obvious something happened, with the FedEx label being cut and then the crappiest re-tape job you have ever seen.