How do I close these sales?

Short story. I had an idea for some software and teamed with some other men that I know and started a small software company that fills in niche in public education - specifically transportation of students. Last week two of us went to a national tradeshow where we were able to demonstrate our software, which is internet/browser based. The overall turnout at the tradeshow was low, but those who we were able to speak with (and provide a demonstration to) responded very well. We are the only company that addresses this issue, so there is not competition right now.

I have some names and/or business cards of people that we met at the tradeshow who said they were very interested and wanted me to contact them. I sent each one of them a personalized e-mail thanking them for stopping by our booth, and extolling the virtues of our software. I also created a guest account on our demo site, attached a walk-through guide, and invited them to explore our software.

I am not a salesman. Now what do I do? How do I follow up and attempt to close these sales?

Since I know my limitations, and none of the founders/partners are salesmen - we will be looking for a sales representative to do what I don’t do well. I’ll probably be posting something in the JOBS forum in the next few days.

phone, instead of e-mail

-mike
.

Maybe send a brief spreadsheet or cost justification sheet to refresh their memory and give them the ability to show it around in your absence? Keep it simple, but give them something to touch, hold on to. I do 99% of my communication via email once voice contact has been established simply b/c the guys I deal with are completely swamped. If I wait for a phone call it could be a week…not sure of your situation with these guys though. Show them how you can impact their day, balance sheet and take home pay.

I have always found it beneficial to give something tangible to hold as it gets passed around and ends up in front of all sorts of people.

Follow up with a phone call, verify they received it, see if they have any question or concerns, build rapport, find out how the purchasing/buying process works at their institution, see when he/she would like you to follow up and when. Send a very short note thanking them for their time on the phone. Be a good listener. Good luck.

Oh, keep good notes on your conversations and review them prior to contacting your future customer.

First step is to understand their need. Forget about the software, what business problem are they trying to solve? What issues do they have?

Once you understand the need, try to figure out what plans they have in place to try and meet those needs. Some might have projects in place already, some might not have any clue what to do.

If they are actively trying to solve some of their business problems, try to understand their timeline for addressing those problems. This will give you a little insight into when you might actually make a sale. Use that timing as a way to layout a high level “project plan” for them to evaluate the solutions you may offer. Give them that plan, discuss it with them.

Also, don’t just call and ask for stuff, that gets annoying really quick. Are there articles that would point out similar problems for other school districts that would be worth sharing? Do you have press releases? “Dig the well before you are thirsty” is the old saying. You always have to provide some value in each contact with your prospect. If all you ever do is ask them for information, you will quickly be put on the ignore list, even though you have the exact solution to their problem.

Finally, you need to really understand the approval process for each prospect. Who needs to be involved in the decision? Who actually makes it? Who is the main person that influences the person that makes the decision? Whose desk do the required approvals have to sit on for signature? Do you need to present to the School Board? Do you have to be registered with the districts before you can do business with them?

Good luck in your endeavor. Be valuable to your prospects before you ever ask them for their business. And it is a numbers game, don’t give up easily. Scratch and claw. Most of the work of a good salesperson is done between discussions with the prospect. There are no magic words or phrases that will get the job done.

I train our new sales guys. This is the “Curly’s One Thing” lesson that separates the good ones from the unemployed ones.

Be more interested in what they need than in what you have.

From this follows to ask open ended questions about their needs and ask questions about their answers. If your questions are good they will simply tell you exactly what they need to hear to be a buyer. Do not go into the details about your system (something you as the inventor are right to be proud of) until they are sold that your system is a potential solution to their problem. Before they are “sold” (in theoretical agreement that your solution is needed) details create barriers… something for them to misunderstand, something to distract them. After they are “sold” details remove barriers and provide justification. People ‘buy’ solutions to their problems. This allows people to ‘purchase’ software. They won’t purchase until they have bought.

All this changes if the person to who you are selling is knowledgeable about what you are producing (ie; a fellow programmer). In which case they likely believe that software is already to solution to all of life’s problems.

The very basics.

People buy things that they will** benefit** from.
Ask how they will benefit from your product, and fill in the gaps. You might be surprised by some of their answers, and this will tell you how to guide your sales.
When you are trying separate people from their money, they have to feel they are coming out a head.

I

In my experience schools are boondoggles of bureaucratic BS. The people that ultimately benefit from your software are almost never the ones that can actually buy it. you need to establish who the buyer is, when they are allowed to make capital expenditures, how to be a qualified vendor, if there is a multi party bidding system, etc etc.

Unfortunately with public institutions what gets bought is rarely purchased upon what is the best product, but who knows how to navigate the system properly. Use your connections to find out as many of the answers as possible and then move up the food chain. Be tenacious, and make sure you have your cost/benefit analysis handy for the bean counters. Be optimistic, but not unrealistic when showing numbers - there are no brownie points for being conservative with projected savings.

Good luck

Short story. I had an idea for some software and teamed with some other men that I know and started a small software company that fills in niche in public education - specifically transportation of students. Last week two of us went to a national tradeshow where we were able to demonstrate our software, which is internet/browser based. The overall turnout at the tradeshow was low, but those who we were able to speak with (and provide a demonstration to) responded very well. We are the only company that addresses this issue, so there is not competition right now.

I have some names and/or business cards of people that we met at the tradeshow who said they were very interested and wanted me to contact them. I sent each one of them a personalized e-mail thanking them for stopping by our booth, and extolling the virtues of our software. I also created a guest account on our demo site, attached a walk-through guide, and invited them to explore our software.

I am not a salesman. Now what do I do? How do I follow up and attempt to close these sales?

Since I know my limitations, and none of the founders/partners are salesmen - we will be looking for a sales representative to do what I don’t do well. I’ll probably be posting something in the JOBS forum in the next few days.

Rick, I’ve sold cars at my uncle’s Chevy dealership for a time and I sold real estate at my mother’s brokerage, as well. You have to follow-up, and with more than an email. Phone calls, make appointments for a more in-depth demonstration, a presentation to show them that you’ll be around in a customer service sense and so on. Also, take 'em to lunch, use four-quarters selling and even a Ben Franklin close if they look like they’re willing to commit. A good salesman knows that what he’s giving to potential clients or customers is what they really need even if they themselves don’t know they need it as yet. You can’t take no, or just benign neglect, for an answer. You don’t need the hard sell yet, but you should be prepared to use it if you have to.

Also, you need to think about becoming an OTC pink sheet, then an OTCBB and so forth until you hit the major indexes. If you want to make a go of this you have to put out a hundred percent, big guy. :slight_smile:

First step is to understand their need. Forget about the software, what business problem are they trying to solve? What issues do they have?

Once you understand the need, try to figure out what plans they have in place to try and meet those needs. Some might have projects in place already, some might not have any clue what to do.

If they are actively trying to solve some of their business problems, try to understand their timeline for addressing those problems. This will give you a little insight into when you might actually make a sale. Use that timing as a way to layout a high level “project plan” for them to evaluate the solutions you may offer. Give them that plan, discuss it with them.

Also, don’t just call and ask for stuff, that gets annoying really quick. Are there articles that would point out similar problems for other school districts that would be worth sharing? Do you have press releases? “Dig the well before you are thirsty” is the old saying. You always have to provide some value in each contact with your prospect. If all you ever do is ask them for information, you will quickly be put on the ignore list, even though you have the exact solution to their problem.

Finally, you need to really understand the approval process for each prospect. Who needs to be involved in the decision? Who actually makes it? Who is the main person that influences the person that makes the decision? Whose desk do the required approvals have to sit on for signature? Do you need to present to the School Board? Do you have to be registered with the districts before you can do business with them?

Good luck in your endeavor. Be valuable to your prospects before you ever ask them for their business. And it is a numbers game, don’t give up easily. Scratch and claw. Most of the work of a good salesperson is done between discussions with the prospect. There are no magic words or phrases that will get the job done.

What he said.
Without telling us too much, how does your software solve a transportation problem? Do the schools that you are talking with know what their problem is? Does your solution save money, increase safety, enable students to learn more/better/faster, does it help teachers, does it help parents? Once you can answer some of these questions, you can start to develop a strategy to get your software into their school or district.
Depending on the answers to my above questions, you will need to identify who the buyer(s) and influencers are. If this is a solution that helps parents, teachers or kids, then you need to get parents or teachers involved. The parents or teachers won’t be the one signing a PO, but they will have influence.
You need a value proposition.

An additional thing to figure out is who the gate keepers are who the decision makers are and who the decision makers trust for advise (often it’s their gate keeper).

Good Luck

Send them cupcakes. Find a “local” bakery or small business in their town, have them deliver with a card with your companies name/branding/etc.

If not that, then do something else unexpected, unrelated to their actual business needs. Something they would actually enjoy.

The difference between a really effective sales person and someone who knows the product really well and is “personable” is the expense account. (Also, maybe a little more motivation due to pay incentives)

If they don’t call you to thank you, then follow up with a phone call to make sure they got their cupcakes.

can’t say too much. it provides information that can be a matter of convenience for everyone involved - including students, parents, teachers, school admin and transportation dept.

The information provides increased safety for students. And, it can save time for school admin and transportation department.

The easy part is that (for the most part) I can identifiy the exact people I need to talk to - the directors of transportation.

Hi,

The word “safety” caught my eye.

I only know this secondhand, from a ton of friends who work in the public schools (I don’t myself), but: A lot of the administrators are dealing with a very lawsuit-happy public (parents). The smallest slip, and the district gets sued. Employees, from the very top to the very bottom, are rewarded more for crossing the t’s and dotting the i’s - following legally mandated procedure, writing the reports correctly - than they are for, well, being otherwise very good teachers or staff.

So, what is the evidence that your solution will improve safety? (= avoid potential lawsuits)

But this is all just a guess. What you need to do is get some insider views into the culture and the workings of the kinds of schools you’re dealing with. The culture there may be dead opposite of that within a software company. The culture (and legal requirements) will also vary somewhat from district to district, and will vary a lot from state to state.

Agreed 100% with the people above who emphasized that this is about their problem and their needs. It’s All About Them, Not About You. Once you get that, you will start gaining trust and will get some sales.

  • Oleander

Do you inject the tracking chip directly into the base of the child’s brain or do you brand it into their arm so that it stays in the scar once it heals? There are pros and cons to each method.

Obviously there are very good comments.
& I just want to reinforce about focusing on what their needs are. You could have the best piece of software on earth but if it does not solve their needs, forget about it. On the other hand, if you have a crappy piece of software but it does solve their needs: you will sell that crappy piece of software.

Then you want also to focus on the parents as well, the could become your “sales force”.

Fred.

Thanks everyone for the advice. I am reading and digesting everything that is written. Will try to say more later.

Way back in the day before getting into technology I was in sales that sold product to some schools. Private schools I could go directly to the school and talk to the person who would be in charge of purchasing or the person using the products would call purchasing and request a P.O. or just order and get it pushed through.

Public schools, you not only had to get the guy at the local school to want the product, but then you had to get it approved or go through purchasing at the district level. The district level can get political.

Way back in the day before getting into technology I was in sales that sold product to some schools. Private schools I could go directly to the school and talk to the person who would be in charge of purchasing or the person using the products would call purchasing and request a P.O. or just order and get it pushed through.

Public schools, you not only had to get the guy at the local school to want the product, but then you had to get it approved or go through purchasing at the district level. The district level can get political.

Yes, public schools may have a crazy purchasing process. I have sold to some local/state government agencies in the past, but I do not enjoy it. In order for them to buy from a certain vendor, you may need to get a certification before they can buy from you. Maybe look to partner with an organization that already has the contract vehicles in place.

I can speak a little more freely now. Most transportation departments have, and control, their own budgets. The software will be puchased and used by the transportation department. The parents, students and school administrators will be the recipients of information that is distributed from the transportation department.

As far as sales go. We won’t likely be able to visit each school district since they’re so spread out. Some states have one district for every county, some states have a district for every large city. Texas has almost 1100 school districts, whereas Florida has 67. Unfortunately, we won’t be able to meet (in person) with most of our potential customers. Well, unless we build a large sales force - which wouldn’t be bad. We are hoping to have a user’s conference once we have a large enough user base. You reckon we can entice people to come to Florida in January or June?

As smart as the people on ST are, if I say too much more - they’ll be able to figure out what it does, what we’re charging for it, and what programming language we used to develop it. :slight_smile: I will say that if you’re a parent of a student who rides a school bus - you would probably be happy if your district puchased and used our software. Especially if you live in an area that has severe/extreme weather. Can’t say anymore - time to shut up.