How long have you been waiting on a reply ? Monday I tried chat and couldn’t get through. Ended up emailing support. Tried chat again yesterday and still no go. I had a bad feeling about getting a reply to the email so I called. Which is how I’ve dealt with them in the past and the calls always have gone well. Seven mins of wait before I got a rep.
This was for a different garmin product not related to multi sport or any of this stuff. The unit is 1 1/2 years old so 6 months out of warranty. I explained what the issue was and rep put me on hold for a min. Then came back and simply said, “I’m going to email you an address to send the unit back. We’ll send you a new one no chargeâ€.
Another great experience with garmin. Part of why I buy their products.